Reservation Supervisor

Salary Details

Salary Description: "Competitive Salary Offered"

Job Description For Reservation Supervisor

• To oversee and control daily tasks when on duty.
• To supervise all agents and develop them in order to handle reservation tasks properly.
• To assist Reservation Manager and Assistant Reservation Manager to operate the department.
• To handles all group tours/ conventions from the initial blockage to the rooming lists.
• To records all reservations neatly and accurately on prescribed forms.
• To files neatly all updated correspondence chronologically, first and then alphabetically.
• To handles the telex machine in sending outgoing reservations telexes.
• To handles all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
• To handles all onward reservations of all groups.
• To check incoming letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
• To confirms reservations for rooms according to the room's availability issued by the Reservations Manager accords the rates that are currently in effect and arranges the billing according to hotel procedures.
• To records all reservations neatly and accurately on prescribed forms.
• To updates the computer immediately and accurately if there’s any changes.
• To sends out confirmation slip promptly if requested.
• To handles any request for amenities or transportation promptly and accurately.
• To update guest history records, travel agency/company records and account receivable records on a regular basis.
• To handles the reservation correspondence accurately and neatly.
• Promptly prepare any Reservation report.
• To check any no-show and cancellation report with the correspondence and keep the record in the file.
• To coordinate with the travel agent and update the room allotment.
• To report for duty punctually wearing the correct uniform and name badge at all times.
• To provide a courteous and professional service at all times.
• To maintain good working relationships with your own colleagues and all other departments.
• To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain the cleanliness of the working area in the Reservation Department.
• To carry out any other reasonable duties and responsibilities as assigned.
• Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.