Wael Shawkat named among Hozpitality's Commended Front Office Leaders in the Middle East for 2023
Wael Shawkat emerges as a cornerstone of the Millennium Group, fostering a notable legacy over nine years across three distinct hotels. Throughout this journey, his exceptional leadership acumen and profound comprehension of the hospitality sector have shone brilliantly.
A pivotal feat in Wael's repertoire is his mantle as the Middle East champion for the My Millennium loyalty program. His influence in representing and propelling the program forward has been instrumental in achieving regional targets. Under his guidance, program visibility and participation have surged, subsequently fortifying the hotel's overall triumph.
Moreover, Wael's prowess extends to innovative tactics that invigorate the average daily rate (ADR) through strategic upselling. His introduction of enticing incentive structures for his team has catalyzed the promotion of the hotel's amenities, driving revenue streams. His meticulous orchestration led to a remarkable 2.8% surge in the hotel's revenue per available room (RevPar) in 2022. In tandem, he has masterfully ventured into supplementary avenues such as F&B and transportation, seamlessly contributing to the hotel's financial robustness.
Wael's fervent dedication to guest contentment echoes resoundingly. His vigilance in scrutinizing performance trends has yielded superlative guest satisfaction scores, vaulting Millennium Place Barsha Heights into the upper echelons of the Travelers' Choice Award 2023 on Tripadvisor. His swift corrective measures epitomize his commitment to surpassing expectations and delivering optimal resolutions.
In his role as a collaborative steward, Wael entwines seamlessly with hotel management to conceive and execute operational blueprints aligned with brand service paradigms. His dogged oversight of annual objectives proves his steadfast pursuit of organizational milestones.
Fostering a sales-centric ethos among frontline members is Wael's forte. His unflagging encouragement of brand advocacy among the team begets a seamless and superlative guest experience. This sales-infused culture resonates throughout, amplifying the hotel's triumph and market positioning.
Wael's prudence in cost management is a hallmark. His keen gaze on the financial horizon enables him to adroitly navigate within the Rooms division, striking a harmonious equilibrium between fiscal prudence and impeccable service standards.
Finally, Wael excels in harmonizing business imperatives with the hotel's foundational tenets. By meticulously balancing talent cultivation, superlative service delivery, revenue maximization, and cost efficiency, he propels Millennium Place Barsha Heights to resounding success.
Wael Shawkat's storied journey, tenacity in target realization, innovative strategies, guest-focused ethos, collaborative leadership, and fiscal acumen definitively position him as an illustrious contender for the Commended Front Office Leaders in the Middle East 2023 accolade. His contributions continue to be the bedrock of Millennium Place Barsha Heights' triumphant trajectory, etching an enduring legacy of excellence in the industry.
Meela Seenarain
Dubai, United Arab Emirates UAE