Vikas Kumar named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Vikas Kumar leads his team with genuine passion and care.
Vikas Kumar, currently serving as the Front Office Manager at voco Bonnington Dubai, stands as an accomplished hotel leader with a remarkable track record of achievements throughout his career. However, it is his exceptional leadership skills that have truly left an impact on the management teams of the hotels he's been associated with.
Vikas leads his team with genuine passion and care. His positive communication and adept engagement with his team are instrumental in achieving outstanding guest experience scores. In the year 2022, under his adept guidance, his team achieved guest experience metrics well above the established targets. Even in the first half of 2023, they surpassed the guest experience scores from the previous year.
Notably, during his tenure from mid-2022 to mid-2023 at voco Bonnington Dubai, the hotel's TripAdvisor ranking surged by 36 places. The number of positive reviews also doubled during this time.
Vikas's educational background is equally impressive. He completed his post-graduation diploma in Human Resources from Symbiosis Centre of Distance Learning in Pune, India 2011, following his Bachelor of Hospitality Management from Dr. Ambedkar Institute of Hotel Management in Chandigarh, India, in 2006.
Vikas initiated his career journey as part of the Front Office team at The Oberoi Cecil, Shimla and Gurgaon. His expertise led him to roles like Front Desk Manager and Assistant Front Office Manager at Movenpick Hotel & Spa Bangalore, Assistant Front Office Manager at Hyatt Regency Gurgaon, and Front Office Manager at Holiday Inn Bur Dubai, Embassy District. Presently, he holds the esteemed position of Front Office Manager at voco Bonnington Dubai, Jumeirah Lake Towers, Dubai, a role he has embraced since July 2022.
Vikas Kumar's commendable leadership skills and dedication to guest satisfaction have rightfully earned him a place among the Best 30 Front Office Leaders in the Middle East for 2023. His journey stands as evidence of his commitment to excellence within hospitality. Congratulations to Vikas Kumar for this well-deserved recognition.
Amit Singh
Mumbai, India
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