Surbhi Sachdeva Recognized as Commended Hidden Gem of the Year at the Indian Hospitality Excellence Awards 2024
Surbhi's adaptability and commitment are demonstrated by her ability to move seamlessly across a variety of tasks, including marketing, service delivery, and front-office operations.
Surbhi Sachdeva, Assistant Manager of the Front Office at Four Points by Sheraton New Delhi, has been honored with the Hidden Gem of the Year Commended at the Indian Hospitality Excellence Awards 2024. This recognition highlights her outstanding contributions to the hospitality industry and relentless commitment to service excellence.
With over five years of experience, Surbhi has held various roles that have refined her guest relations, marketing, and service delivery skills.
Currently, Surbhi serves as the Assistant Manager at Four Points by Sheraton New Delhi, where her contributions have spanned marketing and front office operations. As Assistant Manager for Marketing and PR since November 2024, she has demonstrated her expertise in association marketing, e-commerce, and communication strategies. Prior to this, she excelled in her role as Assistant Manager - Front Office for a year, showcasing her ability to deliver exceptional guest experiences and operational efficiency.
Her career began at ITC Maurya, where she served as a cashier from 2018 to 2020, gaining valuable experience in guest relations and event management. She then transitioned to WAPCOS Limited in Gurugram, where she held the role of Assistant Manager for nearly three years, honing her service delivery and negotiation skills.
In addition to her professional achievements, Surbhi's academic credentials are equally impressive. She holds a Master's in Sales, Distribution, and Marketing Operations from Bharati Vidyapeeth and her bachelor's degree in hospitality administration from IHM Dehradun, which laid the foundation for her thriving career in the hospitality industry.
Surbhi's ability to seamlessly navigate diverse roles, from front-office operations to marketing and service delivery, underscores her versatility and dedication. Her recognition as a "Hidden Gem" is well-deserved and reflects her continuous efforts to elevate the guest experience and drive operational success.
Meela Seenarain
Dubai, United Arab Emirates UAE