Sharad K Upadhyay has been Awarded the Judges' Choice Award for General Manager of the Year at the Indian Hospitality Excellence Awards 2024
Upadhyay highlights the increasing significance of guest experiences, technology-driven hospitality, and contactless services as the industry evolves. He forecasts that AI, machine learning, and hybrid meeting models will be key in shaping the future of hotels.
The Indian Hospitality Excellence Awards 2024 recognized outstanding leaders in the hospitality industry, and among the distinguished honorees was Sharad K Upadhyay, General Manager of Crowne Plaza Greater Noida, who was awarded General Manager of the Year. With over 20 years of experience across key hospitality functions, Upadhyay has demonstrated exceptional leadership in hotel operations, food & beverage, sales, and marketing, impacting the industry.
Sharad K Upadhyay's journey in hospitality began with IHG Group in 2002, where he worked at Crowne Plaza North Beijing. Since then, he has held leadership roles with renowned domestic and international hospitality brands across India, Nepal, and Thailand. Before taking charge at Crowne Plaza Greater Noida, he served as the General Manager of Holiday Inn Mumbai International Airport, where he successfully led operations, revenue growth, and guest satisfaction initiatives. His educational background includes a General Management Programme from Cornell University, Ithaca, New York, which has shaped his strategic vision in hospitality leadership.
Under Upadhyay's leadership, Crowne Plaza Greater Noida has become a premier destination for business and leisure travelers. The property, spread over 8.5 acres, is the largest Crowne Plaza in South-West Asia and features five award-winning dining outlets, a 51,000 sq. ft. convention space, and state-of-the-art MICE facilities. His expertise in sales, marketing, and guest experience enhancement has positioned the hotel as a market leader in the competitive Delhi NCR region.
A firm believer in sustainable hospitality, Upadhyay has championed IHG's Green Engage sustainability program, implementing bulk amenity programs, rainwater harvesting, and food waste monitoring initiatives. His dedication to environmental responsibility ensures that guests enjoy a luxurious yet eco-conscious stay.
As the industry continues to evolve, Upadhyay emphasizes the growing importance of guest experiences, technology-driven hospitality, and contactless services. He predicts that AI, machine learning, and hybrid meeting models will play a crucial role in shaping the future of hotels. His ability to adapt to market trends, drive innovation, and maintain operational excellence sets him apart as a transformational leader.
Winning the General Manager of the Year award reflects Sharad's dedication, leadership, and passion for hospitality excellence. His commitment to enhancing guest experiences, fostering innovation, and leading sustainable growth continues to inspire professionals across the industry.
Congratulations to Sharad K Upadhyay on this prestigious achievement!
Meela Seenarain
Dubai, United Arab Emirates UAE