Saurabh Tiwari Recognized in Hozpitality's Best 30 GM Powerlist for the Middle East – 2024
Saurabh Tiwari started his illustrious career in India, and with ambition propelling him forward, he left a mark in various cities across the globe. From London to Mallorca, Ibiza, and finally, the City of Dreams – Dubai, his journey showcases a wealth of experience in the food and beverage industry, luxury hotel management, and successful pre-openings.
Saurabh Tiwari, the dedicated General Manager of Taj Dubai, has earned a prestigious spot in Hozpitality's acclaimed Best 30 General Managers in the Middle East power list for 2024. This recognition demonstrates Saurabh's exceptional leadership and commitment to excellence, as his peers and colleagues attested. The esteemed Hozpitality Group, renowned for its dedication to industry excellence, meticulously curates this prestigious accolade.
Saurabh Tiwari started his illustrious career in India, and with ambition propelling him forward, he left a mark in various cities across the globe. From London to Mallorca, Ibiza, and finally, the City of Dreams – Dubai, his journey showcases a wealth of experience in the food and beverage industry, luxury hotel management, and successful pre-openings.
In August 2021, Saurabh assumed the role of General Manager at Taj Dubai, Business Bay, leading a team of over 400 employees, overseeing 296 guest rooms and suites, and managing five exquisite restaurants and lounges.
Leveraging his extensive experience, Saurabh brought new insights to Taj Dubai. In just two years, from 2021 to 2022, he achieved remarkable results - a 23.5% increase in occupancy, a 43.5% rise in revenue, and a 16.2% growth in Average Daily Rate (ADR). Despite the challenges posed by the first three months of 2022, including EXPO 2020, 2023 witnessed Saurabh exceeding budgets and nearly matching the occupancy and revenue of the previous year.
With a comprehensive mindset developed from working across the Middle East, Asia, and Europe, Saurabh understands consumer behaviors and evolving needs. He strongly believes in the connection between employee happiness and customer satisfaction. Regular checks on staff accommodations, provision of healthy meals, continuous training opportunities, and empowering middle managers reflect his commitment to employee satisfaction.
Saurabh Tiwari's leadership style is characterized by an open-door policy, ensuring a transparent and communicative environment. Regardless of the position, every staff member is welcome to discuss any issues with him. His belief in "keeping your employees happy leads to happy customers" underlines his people-centric approach.
With a strong F&B background, Saurabh actively participates in upgrading all outlets. Recent transformations at Tree House and Miss Tess, including new looks and menus, highlight his commitment to creating memorable experiences. His involvement with the Executive Chef ensures guests leave with a positive impression of the Taj experience.
Taj Dubai, the flagship of Taj Hotels in the UAE, opened its doors in 2015. Under Saurabh Tiwari's leadership, the hotel combines a modern and contemporary setting with touches of beautiful artistry and the legendary Taj service known as 'Tajness.'
Saurabh Tiwari's philosophy, "If we win, we win together; you can't always cross the road alone," encapsulates his visionary leadership style. His commitment to excellence, strategic acumen, and passion for the hospitality industry make him a deserving recipient of recognition in Hozpitality's Best 30 GM Powerlist for the Middle East in 2024.
Meela Seenarain
Dubai, United Arab Emirates UAE