Samer Rafie Recognized as Hozpitality's Commended GM for the Middle East – 2024
Samer Rafie brings a wealth of experience to his current role. He worked with renowned chains like Hyatt, Ritz, Taj, Wyndham, and Frasers
Samer Rafie, the General Manager of Hues Boutique Hotel Dubai, has been recognized as one of Hozpitality's Commended General Managers for 2024 in the vibrant landscape of Middle East hospitality.
With a career journey that started as a telephone operator in the 90s and reached the pinnacle of Group General Manager across various countries, Samer Rafie brings a wealth of experience to his current role. Having worked with renowned chains like Hyatt, Ritz, Taj, Wyndham, and Frasers, he credits his seniors and managers for shaping his character and the established SOPs and code of conduct in these esteemed organizations.
Samer's leadership style is characterized by a democratic approach with a coaching style, allowing him to build and lead successful teams. His commitment to team spirit and democratic leadership principles led to several awards, including the GM of the Year 2022 from hozpitality.com.
Regarding innovations and challenges, Samer initiated monthly sustainability meetings, implementing numerous Go Green initiatives, cost-cutting measures, and energy-saving plans. He navigates challenges through meticulous risk management planning, emphasizing adaptability and adjustment to stay ahead in the dynamic hospitality industry of the Middle East.
A positive work environment is crucial for Samer, who actively consults his team, encourages open discussions, and values diverse opinions. He invests in the professional development of his staff through periodic appraisals and engagement plans, setting higher goals to nurture a skilled and motivated team.
Exceptional guest satisfaction is a priority for Samer, who involves all employees in guest services and creates a comprehensive action plan for every touchpoint. Noteworthy is the hotel's celebration of guests' special occasions, such as birthdays, where personalized gestures like cakes and surprises contribute to a memorable and joyous experience.
Samer Rafie's journey in the Middle East hospitality industry demonstrates resilience, adaptability, and a commitment to excellence, making him a commendable leader in the 2024 Hozpitality's Commended General Managers list.
Amit Singh
Mumbai, India
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