Salam Raslan Recognized in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024
Salam consistently raises the bar for guest experiences at the hotel by implementing groundbreaking training methods, exceeding key performance indicators (KPIs), and driving revenue with innovative strategies.
Salam Raslan, Front Office Manager at Ramada by Wyndham Downtown Dubai, has earned a prestigious spot in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024.
Salam Raslan exemplifies the qualities of an outstanding leader, driving excellence in every aspect of his role at Ramada by Wyndham Downtown Dubai. From innovative training methods to achieving key performance indicators (KPIs) and implementing revenue-enhancing strategies, Salam has consistently elevated the guest experience at the hotel.
Under Salam’s leadership, the hotel’s Booking.com score increased from 8.2 to 8.6, and the TripAdvisor ranking soared from 58th to 15th, showcasing his ability to implement effective strategies that deliver measurable results. His department has become known as the KPI champions of the hotel, consistently surpassing budget targets and improving scores each quarter.
Salam’s team is regularly recognized for their exceptional guest services, enhancing the guest experience from the moment visitors enter the hotel. A true reflection of Salam's leadership is the high-performing team he has cultivated, making the Front Office one of the most celebrated departments within the hotel.
With a vast career in the Gulf region, Salam’s dedication to hospitality and his proactive approach have been key to the hotel's continued success year after year. His name is a recurring highlight in online reviews, and his exceptional hosting skills make him a formidable competitor in the realm of Front Office Management.
Meela Seenarain
Dubai, United Arab Emirates UAE