Sai Rasam named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Sai Rasam merges environmental consciousness with guest convenience.
Sai Rasam's recognition as one of Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023 proofs his exceptional dedication and expertise within the hospitality industry. As the Rooms Division Manager at Kempinski Hotel Muscat, Sai has consistently demonstrated his commitment to operational excellence, customer satisfaction, and innovative approaches to hotel management.
With a remarkable tenure of 8 years across 3 different Kempinski properties, Sai's influence extends far beyond his role. As a certified master trainer for front office operations, he has empowered numerous Kempinski professionals to excel in their roles and progress. This commitment to mentorship and development has undoubtedly contributed to the growth and success of the brand.
Sai's integrated approach to training and quality standards has significantly elevated the performance of the hotels he has worked with. His focus on upselling as an art form has not only improved the skills of his colleagues but has also had a substantial impact on the hotels' revenue per available room (RevPAR). His innovative ideas and out-of-the-box thinking have generated additional revenue and led to substantial cost-saving initiatives.
A shining example of his commitment to sustainability is introducing the wooden key card with a QR code — an initiative that aligns with sustainable practices and has gained widespread support. This initiative reflects Sai's ability to merge environmental consciousness with guest convenience, enhancing the overall guest experience.
Sai's global exposure, including his tenure at the iconic Burj al Arab, has endowed him with a customer-centric approach that is instrumental in enhancing TripAdvisor ratings and guest satisfaction across the properties he has worked with. His ability to convert guests into friends and then family speaks volumes about his exceptional skill in fostering guest loyalty and building lasting relationships.
In conclusion, Sai Rasam's expertise, dedication to training and quality, revenue-generating initiatives, sustainability efforts, and customer-centric approach have earned him a well-deserved place among the Best 30 Front Office Leaders in the Middle East. His influence within Kempinski and the broader hospitality industry showcases his role as a trailblazer and mentor, impacting colleagues and guests.
Meela Seenarain
Dubai, United Arab Emirates UAE