Ruwan Kumara Recognized in Hozpitality's Best 30 Housekeeping Leaders in the Middle East for 2024
Ruwan Kumara's recognition in Hozpitality's Best 30 Housekeeping Leaders in the Middle East for 2024 celebrates his exceptional leadership as the Executive Housekeeper at Dusit Thani Dubai.
With a career spanning over twenty-seven years, including five years in housekeeping management, Ruwan Kumara has garnered extensive experience and expertise in luxury hotel operations. His journey at Dusit Thani Dubai began in 2012, where he initially served as a Housekeeping Manager before ascending to his current role as Executive Housekeeper in 2018.
Over the past year, Ruwan has spearheaded transformative initiatives at Dusit Thani Dubai, notably introducing a random room inspection program involving senior management. This innovative approach has elevated service standards and reinforced a culture of accountability and excellence within his team. His "Wow moment" initiative and personalized guest interactions demonstrate a deep commitment to creating memorable guest experiences, underpinned by a keen understanding of guest preferences and desires.
Ruwan's leadership extends beyond operational enhancements, including robust training programs and a multitasking work environment that empowers his team to exceed expectations in a demanding 5-star hotel setting. His dedication to talent development is evident through structured career development programs for colleagues earmarked for future leadership roles, fostering a pipeline of skilled professionals within the organization.
Moreover, Ruwan Kumara has championed sustainability initiatives and cost-effective measures within his department, aligning housekeeping practices with evolving guest expectations and industry trends. These efforts have optimized operational efficiency and enhanced guest satisfaction levels, reinforcing Dusit Thani Dubai's reputation as a premier hospitality destination.
Recognized for his exceptional leadership qualities and deep industry knowledge, Ruwan Kumara continues to drive innovation and excellence in housekeeping management. His ability to make educated and analytical decisions, strong interpersonal skills, and proficiency in luxury hotel housekeeping systems underscore his effectiveness as a strategic leader in the hospitality industry.
Meela Seenarain
Dubai, United Arab Emirates UAE