Raja Mansoor Ahmed named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Raja Mansoor Ahmed delivers an exceptional guest service and a seamless hotel operation.
Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023 proudly features Raja Mansoor Ahmed, Front Office Manager at Ramada Hotel & Suites by Wyndham Ajman. He is an experienced and dedicated Front Office Manager in the hospitality industry, boasting an impressive 35-year track record of expertise in overseeing front desk operations at upscale hotels.
Throughout his career, Raja has consistently delivered exceptional guest service, ensuring seamless daily operations. His leadership skills have been pivotal in motivating teams to achieve remarkable levels of guest satisfaction and drive revenue growth. With strong interpersonal and communication abilities, Raja's true passion lies in crafting unforgettable experiences for every guest he serves.
Over the course of his professional journey, Raja has accumulated a wealth of experience in the hospitality industry. Starting as a Receptionist at Sheraton Hotel in Karachi, Pakistan, he swiftly rose to become an Executive Floor Executive and Reservation Supervisor from 1988 to 1993. His dedication then took him to Intercontinental Hotel in Dubai, UAE, where he served as a Room Reservation Executive, Groups Coordinator, and Supervisor from 1993 to an impressive tenure lasting until 2000.
Raja's career continued to flourish as he assumed the Assistant Front Office Manager role at Landmark Suites Hotel in Ajman, UAE, significantly impacting from 2007 to 2012.
The pinnacle of his journey came when Raja became the Front Office Manager at Ramada by Wyndham Beach Hotel Ajman, UAE. He served with distinction from 2013 to 2018 and resumed his position in 2019 to the present day at Ramada Hotel & Suites by Wyndham Ajman.
Raja Mansoor is an accomplished and dedicated front office manager overseeing and managing various front desk operations, from check-in/check-out processes to concierge services. His strong leadership and team management abilities enable him to train and mentor front desk staff, ensuring adherence to service standards and continuous support. He collaborates effectively with other departments to maintain seamless communication for guest requests and events. Raja's expertise in analyzing key performance indicators allows him to identify areas for improvement, enhancing guest satisfaction and revenue generation. With exceptional customer service skills and proficiency in property management systems, he excels in the fast-paced hospitality environment. His fluency in multiple languages adds to his adaptability and further enriches guest experiences.
Meela Seenarain
Dubai, United Arab Emirates UAE