Rabih Beaino Recognized in Hozpitality's Best 30 GM Powerlist for the Middle East – 2024

Rabih Beaino, the esteemed General Manager of InterContinental Riyadh, has earned a well-deserved spot in Hozpitality's Best 30 General Managers in the Middle East power list for 2024. As acknowledged by his peers and colleagues, this recognition demonstrates Rabih Beaino's exceptional leadership and tenacious commitment to excellence. The renowned Hozpitality Group, dedicated to industry excellence, meticulously curates this prestigious accolade.

With a wealth of experiences gathered from various corners of the world, Rabih's journey in the hospitality industry demonstrates his enduring passion and steadfast dedication. From Beirut's vibrant streets to Switzerland's tranquil beauty, each chapter has contributed to shaping his unique story, leading him to the current role as the General Manager at InterContinental Riyadh since June 2023.

Rabih's career has taken him to renowned destinations like Al Jubail Resort and Phoenicia Beirut, where he's grown professionally in roles ranging from Resident Manager to Director of Food & Beverage. These roles have provided him with a solid foundation, and he's had the privilege of mentoring and coaching a diverse team, nurturing them towards personal and professional growth.

Throughout his journey, Rabih's focus on excellence has been tenacious, evident in InterContinental Riyadh's position as a leader in the local market with luxurious F&B offerings. By prioritizing guest satisfaction, he's led the team to become the preferred choice for dignitaries and prestigious events, earning recognition such as the Best General Manager Award in MEA 2021.

Rabih's passion for elevating spaces has seen him spearheading renovation projects, propelling the hotel into the top echelons of luxury within the InterContinental brand. Despite facing challenges, he's upheld the commitment to customer satisfaction, achieving flawless Brand Virtual Quality Evaluation scores for three consecutive years.

In times of crisis, whether navigating the complexities of COVID-19 or overcoming economic challenges, Rabih has demonstrated resilience and strategic insight. Notably, his efforts in repositioning Al Bustan restaurant resulted in a significant increase in revenue.

Rabih's involvement in strategic global projects and committees underscores his influence in the industry. As a mentor for future GMs, he shares insights gained from programs like IHG General Managers Career Insight alongside his academic achievements, including a postgraduate diploma from the University Centre Cesar Ritz and a bachelor of arts from Notre Dame University.

In essence, Rabih's journey is defined by leadership, innovation, and a tenacious commitment to excellence, leaving a lasting impact on the global hospitality landscape.

Under Rabih Beaino's exemplary leadership, InterContinental Riyadh achieved remarkable milestones across various dimensions. Notably, the hotel achieved a guest satisfaction score of 92% in IHG's Guest Satisfaction Score, showcasing a substantial increase from the initial score of 77.42% at the beginning of the year. The Hotel Social Review YTD witnessed an impressive rise from 4.15 to 4.53 compared to the previous year, securing the #1 position through consistently positive feedback on the team's attentiveness, professionalism, and genuine warmth.

The hotel witnessed exceptional revenue growth, surpassing revenue targets by an outstanding 38%. The Gross Operating Profit (GOP) soared past its target, reaching SAR 61 million, a 38% increase over the goal of SAR 43 million. A historic milestone was achieved in November 2023, with the hotel reaching a record-breaking revenue of SAR—thirty-two million for the month. 

The Revenue Generation Index (RGI) surpassed its target by 66.26, reaching 170 compared to the goal of 103.74. Additionally, GOP per available room exceeded its target, achieving an outstanding value of 129.18, surpassing its target of 107.38 by 21.80. Similarly, the Guest Satisfaction Index (GSI) achieved an exceptional value of 107.07, exceeding its target of 100.80 by 6.27.

The culinary team at InterContinental Riyadh, under Rabih Beaino's guidance, earned local and regional acclaim for its innovative menus and exceptional service. Updated menus in the all-day dining restaurant drew an 8% increase in guests, and personalized menu events generated repeat business. The hotel exceeded the Catering & Events budget for 2023 by SAR. 32 million, and introducing a new beverage line contributed to a remarkable 50% increase in beverage revenue compared to the previous year.

Strategic measures implemented by Rabih Beaino streamlined internal processes, resulting in energy and payroll savings. Collaborative efforts across departments led to heightened efficiency and a notable improvement in the bottom line.

In commitment to sustainability, InterContinental Riyadh, under Rabih Beaino's direction, embraced environmentally conscious practices. Measures included transitioning to energy-saving lights, partnering with a recycling company to collect used plastic bottles, and expanding green plantations across its 100-acre property. Various energy-efficient measures resulted in a 10% reduction in electricity consumption compared to the previous year.

Prioritizing employee well-being, Rabih Beaino organized an Annual Party featuring various activities and entertainment. Colleagues received gifts valued at 500 riyals, and ongoing initiatives like Weekly Star Recognition and Town Halls contribute to a positive work environment. The hotel supports professional development through the IHG Leadership Programme, Room to Grow initiative, and continuous training opportunities.

In fostering diversity, equality, and inclusion, InterContinental Riyadh, under Rabih Beaino's leadership, maintains a workforce comprising 21 nationalities. The hotel actively celebrates national days, Women's Day, Men's Day, and more, reinforcing a commitment to an inclusive environment.

Under Rabih Beaino's guidance, the hotel spearheaded community support initiatives, including a charity auction, a food carnival, and visits to charitable organizations, showcasing a commitment to social responsibility.

In conclusion, Rabih Beaino's journey exemplifies the essence of hospitality, with dedication, talent, and passion evident in the hotel's remarkable achievements. His recognition in the Best 30 GM Power List in the Middle East is truly well-deserved, inspiring aspiring hoteliers and elevating the industry.