Pooja Mallya named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Pooja Mallya is a purposeful leader and focuses on collaboration with the team.
Pooja Mallya is an exceptional Front Office Manager at Hilton Dubai Jumeirah, known for her empathetic and genuine approach that has significantly improved guest experiences and the resort's online reputation. With a focus on collaboration and teamwork, she has successfully aligned her multicultural team with departmental goals, creating a supportive and cohesive work environment.
Under Pooja's leadership, the resort's online reputation has experienced a remarkable improvement, increasing by 4 points. This improvement is credited to her guest-centric approach and regular follow-ups with guests to ensure their satisfaction throughout their stay. Her dedication to providing exceptional service has enhanced the resort's online reputation and led to regional recognition. Pooja has been invited to share her best practices in webinars, showcasing her expertise and innovative approach to guest service.
Pooja's leadership has also driven outstanding results in upselling, with her team achieving record-high incidental revenue for Hilton. They rank among the top 3 teams in the region for upselling performance, and their efforts have contributed to a record-high 2 months of room revenue for the hotel. Despite these achievements, Pooja has focused on department profitability and upheld high-quality standards.
Beyond her professional accomplishments, Pooja's infectious positivity and collaborative approach have significantly impacted guest satisfaction, the resort's online reputation, and its financial success. Her ability to inspire and lead her team toward achieving exceptional results has undoubtedly earned her a spot among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023.
Pooja Mallya's relentless commitment to guest satisfaction, operational excellence, and team success make her an incredible Front Office Manager and a true asset to Hilton Dubai Jumeirah. Her dedication to enhancing the guest experience and driving positive results proves her exceptional leadership and expertise in the hospitality industry.
Amit Singh
Mumbai, India
Excellent Company For Hospitality Professionals