Peter Farhan Iqladious Recognized in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024
Peter Farhan’s remarkable multilingual skills and steadfast commitment to ongoing professional advancement make him an indispensable asset in the hospitality industry.
Peter Farhan, Operations Manager at Premier Inn Dubai Silicon Oasis, has earned a prestigious spot in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024.
Peter Farhan is a seasoned customer service and hospitality management professional with over 12 years of experience. He graduated with honors in Tourism and Hotels from El Minya University in 2011 and has significantly contributed to various companies through his dedication to operational excellence and guest satisfaction.
As the Operations Manager at Premier Inn Dubai Silicon Oasis, Peter oversees all hotel operations with a focus on improving guest satisfaction and developing a skilled, positive team. His initiatives include targeted 15-minute training sessions, Personal Development Plans, performance tracking, and efficient maintenance practices. These efforts have resulted in notable achievements, such as the highest internal customer service survey score and being among the top scores on all online reputation channels across Premier Inn Middle East.
Peter’s career includes over 9 years in Egypt, where he enhanced guest satisfaction and operational efficiency at multiple hotels, and the last 3 years in Dubai, where he has continued to excel in customer service. His work in Egypt provided a solid foundation for his current role, equipping him with a deep understanding of diverse operational challenges.
Fluent in Arabic, English, and Russian, Peter effectively communicates with a wide range of guests, broadening the hotel's reach and improving guest interactions. His multilingual abilities and commitment to continuous professional development make him a valuable asset in the hospitality industry.
Meela Seenarain
Dubai, United Arab Emirates UAE