Murat Zorlu Recognized in Hozpitality's Best 30 GM Powerlist for the Middle East – 2024
Murat Zorlu elevates the All-Inclusive concept in Dubai to unprecedented heights, transforming the hotel into a beacon of luxury hospitality.
Murat Zorlu's inclusion in Hozpitality's esteemed Best 30 General Managers in the Middle East power list for 2024 underscores his exceptional leadership and steadfast commitment to excellence. As the General Manager of Rixos The Palm Hotel & Suites, his contributions have been recognized by peers and colleagues alike. The Hozpitality Group, renowned for its dedication to industry excellence, meticulously selects recipients for this prestigious honor.
Beginning his journey at Rixos The Palm Dubai in 2018, Murat embraced the challenge of elevating the All-Inclusive concept in Dubai to unprecedented heights, transforming the hotel into a beacon of luxury hospitality. Under his stewardship, Rixos The Palm has become synonymous with top-tier culinary experiences, innovative wellness programs, engaging entertainment offerings, and exclusive sports activities through the Exclusive Sports Club, captivating guests from around the globe.
Renowned for his leadership acumen, Murat fosters a culture of motivation and positivity within his team, firmly believing that happy colleagues translate to happy guests. His strategic focus on colleague and guest satisfaction has yielded remarkable results, evident in the hotel's Reputation Performance Score (RPS) soaring from 90% in 2019 to an impressive 96% in 2023, alongside a notable increase in colleague satisfaction from 79% to 84% during 2022 to 2023.
Under Murat’s guidance, Rixos The Palm has garnered a slew of accolades, including the prestigious Tripadvisor Travelers' Choice Best of the Best 2023 and the esteemed World Travel Awards - World's Leading Lifestyle Resort in 2021 and 2022. Moreover, the hotel has witnessed remarkable financial growth, with an impressive 30% increase in Average Daily Rate (ADR) since 2018 and an astonishing 50% surge in revenue during the same period, solidifying its position among the pinnacle of Rixos Hotels.
Murat’s journey of success is far from over; his tenacious pursuit of excellence and perfection drives Rixos The Palm towards even greater heights in luxury hospitality.
Meela Seenarain
Dubai, United Arab Emirates UAE