Mohammed Nazir Malik Recognized as Hozpitality's Commended GM for the Middle East – 2024
Mohammed Nazir Malik embarked on a fulfilling hospitality journey and his commitment to excellence and passion for hospitality brought him to Dubai in 2004, marking the beginning of an illustrious career.
Mohammed Nazir Malik, the General Manager of Palma Beach Resort and Spa, is an esteemed figure in Middle Eastern hospitality, recognized with distinction among Hozpitality's Commended General Managers for 2024.
Mohammed Nazir Malik embarked on a fulfilling hospitality journey in 2000 as the Front Office Executive at Sheraton Hotel & Tower – Karachi – Pakistan. His commitment to excellence and passion for hospitality brought him to Dubai in 2004, marking the beginning of an illustrious career. Leading various esteemed establishments, including Avani Ibn Battuta (Minor Hotels) Dubai, Premier Inn Dubai Investments Park, Hawthorn Suites by Wyndham, and JA Hotels & Resorts, has equipped him with a comprehensive skill set. Notable milestones include contributing to successful openings, acquiring prestigious certifications, and achieving significant cost savings. His current achievements at Palma Beach Resort and Spa UAQ include notable scores on Booking.com and TripAdvisor, certifications, renovations, increased GOP, community contributions, and prestigious awards.
Mohammed's leadership style, built on empowerment and collaboration, fosters a cohesive and high-performing team culture. Prioritizing open communication and inclusivity and supporting professional growth, he cultivates an environment where everyone feels valued and motivated. An example illustrating the impact of his leadership involves the successful implementation of stringent COVID-19 health and safety guidelines, achieving a 100% score in audits and guest feedback.
Consistently fostering innovative strategies, Mohammed implemented the Channel Manager (RateTiger) to enhance booking experiences and operational efficiency. Spearheading the project and re-opening the Palma Saray Restaurant & Café, introducing a new F&B concept, diversified offerings, and enhanced guest satisfaction. Proactively addressing challenges, including economic fluctuations and evolving customer expectations, Mohammed stays abreast of industry trends, maintains open communication, and fosters strong community relationships.
Mohammed implemented initiatives such as regular team-building activities and recognition programs to foster a positive work environment. Investing in professional development, he initiated personalized training programs, cross-departmental training, mentorship opportunities, and support for certifications. This commitment to team development enhances skills, knowledge, job satisfaction, and loyalty.
Prioritizing exceptional guest satisfaction, Mohammed implemented personalized recognition programs, continual staff training, and regular monitoring of guest feedback across platforms. Noteworthy changes influenced by guest feedback include introducing diverse and innovative dining options through a restaurant project. Acknowledging positive or constructive feedback and using it to drive continuous improvement has contributed to the resort's recognition as the Best Hotel in UAQ and the Travellers’ Choice Awards.
By consistently prioritizing guest satisfaction and leveraging feedback for positive changes, Mohammed Nazir Malik has positioned Palma Beach Resort & Spa as a destination that meets and exceeds valued guests' expectations.
Meela Seenarain
Dubai, United Arab Emirates UAE