Maysara Khalaf Recognized as Gold Winner in Front Office Champion of the Year at the 2024 Middle East Hospitality Excellence Awards
Maysara’s high level of guest satisfaction and repeat business are fueled by his dedication to offering personalized assistance.
Maysara Khalaf, Front Office Manager at Ramada by Wyndham Beach Hotel Ajman, has earned a prestigious gold in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024. With over 16 years of experience in the hospitality industry, Maysara's dedication to guest satisfaction and operational excellence has made him a prominent figure in the field.
Known for his approachable and welcoming demeanor, Maysara has become a favorite among guests. His commitment to providing personalized service drives high levels of guest satisfaction and repeat business. His skillful handling of guest feedback, both positive and negative, has played a crucial role in elevating the hotel's online reputation to new heights. Maysara takes the time to acknowledge positive reviews and addresses concerns with grace, ensuring that each guest's experience is as memorable as possible.
His technical proficiency in front office management systems such as Opera, Winhms, Fidelio, and Medallia, and popular booking platforms like Booking.com, TripAdvisor, Google, and Expedia ensures the smooth operation of daily tasks and enhances guest services. This expertise, combined with his problem-solving skills and positive attitude, makes him an asset to his team and hotel operations.
Maysara's approach to leadership fosters a collaborative and harmonious work environment where team members are respected and valued. His leadership qualities and continuous drive for improvement set a strong example for his colleagues and contributed to the hotel's success.
As a self-taught professional, Maysara has shown a relentless commitment to his personal and professional growth, always striving to improve guest experiences and the hotel's overall performance. His recognition in Hozpitality's Best 30 Front Office Leaders reflects his exceptional skills, work ethic, and passion for hospitality.
Meela Seenarain
Dubai, United Arab Emirates UAE