Kunal Shanker named among Hozpitality's Best 30 Most Popular General Managers in India for 2023
Kunal Shanker, General Manager, InterContinental Chennai Mahabalipuram Resort
Meet Kunal Shanker, an esteemed and seasoned General Manager whose unwavering dedication and exceptional leadership have elevated InterContinental Chennai Mahabalipuram Resort to unparalleled heights. With over 25 years of experience in the hospitality realm, Kunal's reputation as a highly motivated and dynamic leader precedes him.
As a relentless pursuer of excellence, Kunal ensures that his team operates at the pinnacle of its capabilities. He fearlessly takes charge of large-scale operations, demonstrating a profound understanding of finance, strategic marketing development, and effective communication techniques. Moreover, Kunal's passion for nurturing talent has earned him recognition as a mentor to numerous industry luminaries.
Before his tenure at InterContinental Chennai Mahabalipuram Resort, Kunal Shanker helmed prestigious establishments like Holiday Inn New Delhi Mayur Vihar, Holiday Inn Cochin, and Holiday Inn Amritsar Ranjit Avenue, solidifying his status as an influential leader in the hospitality domain.
Kunal's expertise and accomplishments have garnered wider recognition, allowing him to be invited as a guest speaker on the Luxury and Lifestyle panel at the prestigious IMEA General Managers Learning Event in Riyadh, Saudi Arabia. He generously shared the operational excellence practices that have propelled the resort to unrivaled heights there.
The resort's stellar performance is evident from its impressive metric scorecard for 2022 and year-to-date. A consistent guest love score of 88.31, an outstanding loyalty recognition score of 89.29 YTD, and an enviable loyalty enrolment efficiency of 15.70% are testaments to the unwavering dedication to guest satisfaction and loyalty.
Additionally, the resort's commitment to sustainability is commendable, with a 5% reduction in energy consumption—an achievement that reflects Kunal's unwavering commitment to environmentally conscious practices. Moreover, the resort's remarkable GOPPAR of 67.75, surpassing the set targets as of May 2023 YTD, further solidifies its financial prowess.
Kunal Shanker's extraordinary leadership has driven the resort's unparalleled success, setting new benchmarks in both financial prosperity and operational excellence. His unwavering focus on sustainability and operational efficiency has firmly established the InterContinental Chennai Mahabalipuram Resort as a beacon of excellence, continually adorned with prestigious awards and accolades.
Meela Seenarain
Dubai, United Arab Emirates UAE