Kishore Pemmasani Recognized in Hozpitality's Best 30 Housekeeping Leaders in the Middle East for 2024
Hozpitality's Best 30 Housekeeping Leaders in the Middle East for 2024 proudly celebrates the exceptional leadership and contributions of Kishore Pemmasani, Director of Housekeeping at The Ritz-Carlton, Dubai.
Kishore Pemmasani exemplifies excellence in hospitality management, overseeing housekeeping operations across 294 keys at The Ritz-Carlton, Dubai JBR, with finesse and innovation. With a distinguished career spanning nearly two decades, Kishore has honed his expertise in upholding five-star hospitality standards at esteemed establishments, including Hilton Dubai Jumeirah, Hilton Dubai Walk, and Doubletree by Hilton M Square. Leading a dynamic team of 70, Kishore ensures consistently high guest cleanliness scores in his department, often surpassing 90+—the highest ever for the hotel. His proactive approach has streamlined all operating procedures, promoting 10 staff members over the past few years, significantly boosting department morale.
Kishore played a pivotal role in securing a flawless 100% score in the housekeeping section of the Forbes audit, instrumental in clinching the prestigious Forbes five-star award for the hotel. With a housekeeping department engagement score of around 99%, Kishore's leadership clearly ensures the utmost care for his team. His adeptness in creating stellar first impressions during Ritz-Carlton's sales showcases has secured business worth millions, incrementally improved revenues and solidifying his status as a key contributor to the hotel's KPIs.
Known for his relentless commitment to quality, anticipatory guest service, and collaborative spirit, Kishore consistently goes the extra mile to create remarkable guest experiences and countless "wow" moments. Some of Kishore's exceptional stories have been immortalized in Ritz-Carlton's "Wow" stories, resonating globally and enriching the hotel's legacy in 2023 and 2024.
Kishore's commitment to sustainability is evident in his spearheaded transformative changes. Introducing residential wet bulk amenities has resulted in a significant reduction of 400,000 miniature plastic amenities annually. His initiative to eliminate 100% single-use plastics from guest rooms, rolling out cloth laundry bags, paper liners, paper tea bags, fabric guest dry cleaning bags, and single-use plastic-free paper dry bathroom amenities, has been successfully implemented. Another notable achievement is Kishore's introduction of glass bottles in guest rooms, effectively eliminating 300,000 single-use plastic bottles annually. His efforts have not only increased recycling output and reduced waste in landfills but have also led to a remarkable 100% decrease in single-use plastic usage from guest rooms.
Implementing sustainable practices such as reducing, recycling, and repurposing used terry linen is another remarkable initiative that Kishore spearheaded. This concerted effort minimizes waste and underscores the hotel's commitment to environmental stewardship. By adopting innovative approaches to reuse linens, the hotel demonstrates its dedication to sustainability and sets a commendable example for the industry at large. Under Kishore's leadership, sustainable laundry operations have been revolutionized. By implementing eco-friendly chemicals, auto-dosing systems, and energy-efficient equipment, he has significantly reduced the environmental footprint of laundry operations while maintaining high cleanliness and efficiency standards.
Amit Singh
Mumbai, India
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