Kapil Vig Named Among Hozpitality's Best 30 General Managers in India in 2024

Kapil Vig, General Manager of Crowne Plaza New Delhi Rohini, has been honored with a prestigious spot in Hozpitality's esteemed Best 30 General Managers in India power list for 2024.

With over 29 years of proficient experience, Kapil Vig has consistently showcased exceptional leadership throughout his career. Remarkable achievements and significant contributions to the hospitality industry mark his tenure as the General Manager of Crowne Plaza New Delhi Rohini.

Kapil's journey with IHG Hotels & Resorts spans over seven years, during which he has held various pivotal roles. Since August 2022, he has served as the General Manager at Crowne Plaza New Delhi Rohini. Prior to this, he was the General Manager at Holiday Inn Agra MG Road from October 2018 to July 2022. During his time at Holiday Inn Agra, he successfully launched the newly renovated hotel, meticulously planning everything from sales and marketing to OSNE (Operating Supplies and Equipment) and fire safety. He also led the hiring of the entire team, focusing on multi-skilling.

Before his tenure at Holiday Inn Agra, Kapil was the Executive Assistant Manager at Crowne Plaza Adyar Park, Chennai, where he managed day-to-day operations and led the team to achieve outstanding results. His leadership skills were further honed during his time with The Lalit Suri Hospitality Group, where he served as Executive Assistant Manager at The Lalit New Delhi. Here, he assisted the GM in managing the hotel and was responsible for online feedback management, delegating duties to HODs, improving GSI scores, and overseeing hotel operations. Under his leadership, the hotel hosted significant events like the India Africa Summit, which involved planning and execution for heads of state.

Kapil's extensive experience includes roles as Food and Beverage Manager at The Lalit New Delhi, where he managed a large F&B operation with seven outlets and a nightclub. He was instrumental in launching Kitty Su, a nightclub that won back-to-back Times Nightlife Awards. His achievements extended to his role as Food & Beverage Manager at Holiday Inn Singapore Orchard City Centre, where he streamlined operations, relaunched renovated outlets, and achieved high guest satisfaction scores.

Kapil holds a Bachelor's degree from Osmania University and a Diploma in Hotel Management from IHM Ahmedabad. His dedication to professional development is evident through his participation in various hospitality projects and bulk cooking activities during his studies.

Under Kapil's leadership, Crowne Plaza New Delhi Rohini has seen a remarkable 11% increase in ADRs and a 9% growth in occupancy compared to 2022. His targeted selling strategies have optimized revenue streams by aligning offerings with guest preferences. His commitment to employee satisfaction and retention has reduced attrition rates by 5% and increased diversity, equity, and inclusion by 7%. Initiatives such as sending employees to various IHG properties across India have enhanced learning opportunities and fostered stronger ties within the IHG network.

Kapil's focus on colleague well-being has led to the revamping of facilities, including lockers, bunkers, and corridors, and the establishment of an employee fitness center. Last year, the hotel achieved a 100% employee satisfaction score, consistently ranking among the top in Guest Satisfaction Scores across South-West Asia's Crowne Plazas. These accomplishments underscore its recognition as a Great Place To Work.

Financially, the hotel has consistently outperformed budgeted numbers in all revenue streams, highlighting the synergy between employee satisfaction, guest experience, and financial success. Kapil has also led the hotel in implementing eco-friendly initiatives, such as heat pumps, PNG-based systems for tandoors, water-conserving laundry machines, and bulk amenities. Innovations like Smog Guns, energy-efficient facilities, RECT kits in Diesel Generators, and kitchen exhaust scrubber filtration devices illustrate his commitment to environmental stewardship.

Kapil Vig's extensive experience, strategic leadership, and commitment to excellence make him a standout figure in the hospitality industry. He has driven the success of Crowne Plaza New Delhi Rohini and set a benchmark for others to follow.