Hozpitality Honors the Top 30 Front Office Pioneers in the Middle East
Recognizing the Visionaries Who Define Excellence in Front Office Management Across the Middle Eastern Hospitality Industry
In the dynamic world of hospitality, the Front Office plays a crucial role in shaping the guest experience, setting the tone for their entire stay. Hozpitality Group is proud to present its annual list of the Hozpitality's Best 30 Front Office Leaders in the Middle East 2024 — an accolade that recognizes individuals who have demonstrated exceptional leadership, innovation, and a commitment to excellence.
These leaders have gone above and beyond in managing their teams, ensuring seamless operations, and consistently delivering outstanding service. They have not only met the challenges of the industry head-on but have also set new standards in guest relations, problem-solving, and operational efficiency.
Each leader on this list represents the pinnacle of success in the Middle Eastern hospitality industry, showcasing a blend of experience, expertise, and a deep understanding of guest needs. Their contributions are instrumental in driving their respective properties to new heights, making them true ambassadors of hospitality.
Join us in celebrating these exceptional professionals as we delve into their stories, achievements, and the impact they've had on the industry. Whether it's through innovative guest services, team leadership, or operational excellence, these front-office leaders continue to elevate the standards of hospitality across the region.
Here's the list of Hozpitality's Best 30 Front Office Leaders in the Middle East in alphabetical order:
Ahmed Essam Rabiea, Director of Front Office, Fujairah Rotana Resort & Spa
Ahmed Keshk, Assistant Front Office Manager, Hilton Abu Dhabi Yas Island
Ahmed Mahmoud Aboudeif, Front Office Manager, TIME Grand Plaza Hotel
Basma Ben Rabeh, Front Office Manager, The Retreat Palm Dubai MGallery by Sofitel
Erdinc Erdogan, Rooms Division Manager, DoubleTree by Hilton Dubai M Square Hotel & Residences
Joana Patulot, Front Office Manager, Four Points by Sheraton Production City, Dubai
Kareem Elsafty, Room Division Manager, Icon Delux Hotel Apartments
Maged Abdelnour, Front Office Manager, Al Habtoor Palace
Mary Killiny, Cluster Front Office Manager, Radisson Blu Hotel Dubai Deira Creek, Wyndham Dubai Deira, Days Hotel by Wyndham Dubai Deira, and Super 8 by Wyndham Dubai Deira
Maysara Khalaf, Front Office Manager, Ramada by Wyndham Beach Hotel Ajman
Mina Atef, Assistant Front Office Manager, The Tower Plaza Hotel Dubai
Mohamed Salem, Director of Front Office, Swissotel Al Murooj Dubai
Mostafa Hegazy, Front Office Manager, Hilton Doha Hotel, Qatar
Naif Alsulami, Front Office Manager, Centro Salama Jeddah
Paras Bhasin, Front Office Manager, Mövenpick Grand Al Bustan Hotel & Convention Centre Dubai
Peter Farhan Iqladious, Operations Manager, Premier Inn Dubai Silicon Oasis
Rahul Bhavnani, Front Office Manager, Grand Hyatt Dubai
Saad Salman, Front Office Manager, voco Dubai The Palm
Salam Raslan, Front Office Manager, Ramada by Wyndham Downtown Dubai
Samira Yatimi, Rooms Operation Manager, Royal Rose Abu Dhabi, a Curio Collection by Hilton Affiliated Hotel
Savitri Rahmadani, Cluster Rooms Division Manager, Adagio, ibis Styles, Mercure Dubai Deira
Shadi Abdelazim, Front Office Manager, Wyndham Garden Ajman Corniche
Sunaina Chinta, Front Office Manager, Embassy Suites by Hilton Dubai Business Bay
Talal Hussein, Assistant Front Office Manager, Copthorne Hotel Sharjah
Tatjana Krsmanovic, Cluster Front Office Manager, Novotel and ibis Abu Dhabi Gate Hotels
Waad Aljaber Haider, Rooms Division Manager Cum Director of Sales & Marketing, The District Luxury Hotel
Walid Mansour, Operations Manager, FORM Hotel Dubai
Ahmed Essam Rabiea
Director of Front Office
Fujairah Rotana Resort & Spa
Starting as a Front Desk Agent (FDA) and later becoming a Team Leader, Ahmed demonstrated a keen understanding of guest services and team dynamics. Ahmed's leadership journey continued at Burjuman Rotana in 2018, where he took on the role of Front Office Manager.
Ahmed Keshk
Assistant Front Office Manager
Hilton Abu Dhabi Yas Island
Ahmed Keshk is a standout leader at Hilton Abu Dhabi Yas Island, celebrated for his exceptional charisma and talent for bringing his team together to accomplish any goal. His steadfast commitment to fostering high morale and motivating his team exemplifies his outstanding leadership qualities.
Ahmed Mahmoud Aboudeif
Front Office Manager
TIME Grand Plaza Hotel
Ahmed has shown a forward-thinking approach to sustainability. Recognizing the importance of environmental responsibility, he has spearheaded efforts to digitize reports, reducing the hotel's reliance on paper. This initiative not only contributes to environmental conservation but also enhances internal efficiency, positively impacting the hotel's bottom line.
Basma Ben Rabeh
Front Office Manager
The Retreat Palm Dubai MGallery by Sofitel
Basma began her career at RHotels as a Guest Relations Associate, where her dedication and talent quickly propelled her to the role of Front Office Manager.
Erdinc Erdogan
Rooms Division Manager
DoubleTree by Hilton Dubai M Square Hotel & Residences
With over a decade of experience in the hospitality industry, Erdinc has built a remarkable career with Hilton properties, showcasing his dedication to guest satisfaction and operational efficiency.
Joana Patulot
Front Office Manager
Four Points by Sheraton Production City, Dubai
Joana's journey from receptionist to team leader exemplifies her strong work ethic, resilience, and genuine passion for hospitality. Her ability to embrace new challenges and foster team development makes her an inspiration to aspiring professionals in the field.
Kareem Elsafty
Room Division Manager
Icon Delux Hotel Apartments
Kareem brings over 14 years of extensive experience across various key areas in the hospitality industry, including front office, revenue management, reservations, and housekeeping. His career has spanned international hotel chains and major events like Expo in the UAE, Egypt, and the UK.
Maged Abdelnour
Front Office Manager
Al Habtoor Palace
Maged Abdelnour has been at the helm of front-of-house operations at Al Habtoor Palace since its opening on January 1, 2016.
Mary Killiny
Cluster Front Office Manager
Radisson Blu Hotel Dubai Deira Creek, Wyndham Dubai Deira,
Days Hotel by Wyndham Dubai Deira, and Super 8 by Wyndham Dubai Deira
With over 19 years of experience across prominent hospitality brands Mary has built a distinguished career in front office operations.
Maysara Khalaf
Front Office Manager
Ramada by Wyndham Beach Hotel Ajman
With an impressive career spanning over 16 years in the hospitality industry, Maysara Khalaf has built a diverse and comprehensive skill set. His journey through various roles, including night and front office managers, has shaped him into a well-rounded professional.
Mina Atef
Assistant Front Office Manager
The Tower Plaza Hotel Dubai
Mina's innovative approach to streamlining processes has significantly improved operational efficiency. His strategic initiatives have been pivotal in boosting the hotel's revenue and elevating the Average Daily Rate (ADR).
Mohamed Salem
Director of Front Office
Swissotel Al Murooj Dubai
With a wealth of experience and a deep passion for the hospitality industry, Mohamed Salem has established himself as a seasoned and dedicated leader at Swissotel Al Murooj.
Mostafa Hegazy
Front Office Manager
Hilton Doha Hotel, Qatar
With over a decade of extensive experience in the hospitality industry, Mostafa Hegazy has demonstrated a consistent commitment to excellence in front-office operations. His journey began at Baron Hotels & Resorts in Sharm El Sheikh, where he served as a Front Desk Agent, laying the foundation for his career.
Naif Alsulami
Front Office Manager
Centro Salama Jeddah
With over eight years of dedicated service in the hospitality industry, Naif Alsulami has established himself as a highly skilled and experienced professional known for his relentless commitment to operational excellence.
Paras Bhasin
Front Office Manager
Mövenpick Grand Al Bustan Hotel & Convention Centre Dubai
Known for his positive attitude and clear thinking, Paras is highly motivated and goal oriented. He strongly believes in continuous learning and fostering positive relationships, always striving for excellence in his work.
Peter Farhan Iqladious
Operations Manager
Premier Inn Dubai Silicon Oasis
Farhan is a seasoned customer service and hospitality management professional with over 12 years of experience. He has significantly contributed to various companies through his dedication to operational excellence and guest satisfaction.
Rahul Bhavnani
Front Office Manager
Grand Hyatt Dubai
Over the past 16 years of commitment and passion for hospitality, Rahul is currently the Front Office Manager at Hyatt Hotel.
Saad Salman
Front Office Manager
voco Dubai The Palm
Saad’s leadership was instrumental in the hotel achieving a 100% Loyalty Recognition score in February 2024, a milestone that reflects his dedication to guest satisfaction. The hotel was also honored as one of eight hotels under Member Guest Love Best Practices and one of eighteen hotels under Member Recognition Best Practices for premium brands on the IHG Merlin page.
Salam Raslan
Front Office Manager
Ramada by Wyndham Downtown Dubai
From innovative training methods to achieving key performance indicators (KPIs) and implementing revenue-enhancing strategies, Salam has consistently elevated the guest experience at the hotel.
Samira Yatimi
Rooms Operation Manager
Royal Rose Abu Dhabi, a Curio Collection by Hilton Affiliated Hotel
Samira Yatimi has distinguished herself as an exceptional leader within the hospitality industry in the Abu Dhabi region. Her dedication to her role and her team is evident in every aspect of her work, making a significant impact on those around her.
Savitri Rahmadani
Cluster Rooms Division Manager
Adagio, ibis Styles, Mercure Dubai Deira
Originally from Indonesia and of German descent, she possesses an innate ability to connect with diverse cultures, having amassed extensive experience across various renowned hotel brands and chains. Her leadership has significantly contributed to the success of the hotels under her management.
Shadi Abdelazim
Front Office Manager
Wyndham Garden Ajman Corniche
Shadi Abdelazim's journey as the Front Office Manager at Wyndham Garden Ajman Corniche has been remarkable since the hotel's opening in May 2018. Shadi has demonstrated relentless commitment and exceptional work ethic in this relatively short period, earning him the reputation of a diligent and hardworking manager.
Sunaina Chinta
Front Office Manager
Embassy Suites by Hilton Dubai Business Bay
With over 14 years of experience across diverse locations like India, the Caribbean, and the GCC, Sunaina has proven to be a dedicated and results-driven hospitality professional.
Talal Hussein
Assistant Front Office Manager
Copthorne Hotel Sharjah
Talal excels in managing staff discipline and training, ensuring that his team consistently meets high standards of performance and customer satisfaction. His leadership and dedication to excellence have earned him a well-deserved reputation in the hospitality industry.
Tatjana Krsmanovic
Cluster Front Office Manager
Novotel and ibis Abu Dhabi Gate Hotels
With over 11 years of experience in Front Office Operations, Tatjana Krsmanovic's career trajectory from Guest Relations Officer to Cluster Front Office Manager at Novotel and Ibis Abu Dhabi Gate Hotels underscores her exceptional dedication and deep passion for hospitality.
Waad Aljaber Haider
Rooms Division Manager cum Director of Sales & Marketing
The District Luxury Hotel
Waad stands out as a composed and highly efficient front office executive with a keen ability to make methodical decisions that support business goals. His extensive experience includes expertly managing the front office, housekeeping, and maintenance departments while also overseeing sales and marketing initiatives to drive revenue growth.
Walid Mansour
Operations Manager
FORM Hotel Dubai
With 12 years of dedicated service in the hospitality industry, Walid has excelled in leading and motivating teams, ensuring seamless operations, and fostering a welcoming environment for guests. His career with prestigious hotel chains has allowed him to refine his skills and deepen his passion for delivering exceptional service experiences.
Amit Singh
Mumbai, India
Excellent Company For Hospitality Professionals