Haitham Galal Recognized as Hozpitality's Commended GM for the Middle East – 2024
Haitham Galal exemplifies resilience, drive, and goal-oriented leadership. His dynamic leadership style consistently maximizes opportunities to enhance revenue and elevate the market position for The Tower Plaza Hotel Dubai.
Haitham Galal, the adept General Manager of The Tower Plaza Hotel Dubai, emerges as a distinguished leader in the Middle East hospitality realm, securing acknowledgment in Hozpitality's Commended General Managers for 2024.
Bringing over 25 years of exemplary experience managing various hotels in the UAE, Haitham Galal exemplifies resilience, drive, and goal-oriented leadership. His dynamic leadership style consistently maximizes opportunities to enhance revenue and elevate the market position for The Tower Plaza Hotel Dubai.
Galal's career journey in the UAE demonstrates diverse roles, contributing to a comprehensive understanding of hotel operations. From front-of-house duties to overseeing events, his adaptability and commitment to learning propelled him into leadership roles. His leadership style, characterized by empowerment and collaboration, has fostered a positive work culture, boosting team morale and productivity.
His commitment to excellence has earned him recognition, including the prestigious Judges' Choice Dynamic GM of the Year award, affirming Galal's outstanding contributions to the industry and his tenacious dedication to raising the standards of The Tower Plaza Hotel Dubai in the competitive hospitality industry.
Haitham Galal's journey in the hospitality industry is fuelled by a passion for creating memorable experiences and fostering connections. Inspired by his father's success in the hotel business, he embarked on a journey of continuous learning and adaptability.
Embracing various roles allowed Galal to gain a comprehensive understanding of hotel operations. His commitment to continuous learning and adaptability led him to leadership roles, implementing innovative strategies and enhancing overall guest satisfaction.
Haitham Galal's leadership style combines empowerment, collaboration, and a strong focus on fostering a positive work culture, leading to increased productivity.
Galal's transparent and inclusive leadership approach played a crucial role during a renovation project. Regular team meetings facilitated open discussions, ensuring successful navigation through the renovation period.
To elevate guest experiences and streamline operational efficiency, Haitham introduced sustainability initiatives and dynamic pricing models. These strategic measures optimized revenue streams and ensured the hotel maintained competitive pricing in the market.
To address diverse cultural landscapes in the Middle East, Galal prioritizes cultural sensitivity and awareness within the team, aligning services with cultural expectations.
Galal emphasizes understanding each team member's role in achieving collective goals, investing in their well-being, and recognizing individual and team accomplishments.
Haitham's initiatives prioritize the well-being of his team, with a dedicated welfare committee addressing staff needs. Open communication channels facilitate discussions on training requirements and opportunities for career advancement.
His proactive stance on guest feedback ensures swift resolution of issues and celebrates positive feedback while recognizing the team's outstanding contributions.
In response to valuable guest feedback, Haitham introduced themed culinary nights and events, enriching culinary offerings, and creating interactive dining experiences for guests.
Meela Seenarain
Dubai, United Arab Emirates UAE