Gaurav Goswami Named Among Hozpitality's Commended General Managers in India in 2024
With a career spanning over 16 years in the hospitality industry, Gaurav has consistently demonstrated his commitment to excellence and innovation.
Gaurav Goswami, Corporate General Manager of Fenicia Hotels and Resorts has been recognized as one of Hozpitality's Commended General Managers in India for 2024. With a career spanning over 16 years in the hospitality industry, Gaurav has consistently demonstrated his commitment to excellence and innovation.
Gaurav's journey in hospitality began with a solid educational foundation, including a Master's in Hotel Management and Catering Technology, complemented by certifications such as Certified Hospitality Manager from the American Hotel and Lodging Institute. His career path has been enriched by diverse roles with prominent brands like ITC, HHI, and Fenicia Hotels and Resorts, where he now oversees multiple luxury properties across India.
Throughout his tenure, Gaurav has excelled in operational leadership, specializing in areas such as Front Office management, Sales and Marketing, Revenue Management, and Administration. His strategic acumen and meticulous attention to detail have been instrumental in driving revenue growth, enhancing guest experiences, and launching innovative concepts like Club Fenicia, Asia's largest luxury lounge.
Under Gaurav's leadership, Fenicia Riverside Resort in Goa saw significant enhancements, including introducing new dining concepts, upgraded facilities, and a focus on sustainability with initiatives like an in-house mineral water bottling plant. His achievements also include successfully managing upscale properties like the former Mayfair Hideaway Spa Resort Goa and repositioning them as premier destinations in their respective markets.
Passionate about continuous improvement, Gaurav is also a published author, contributing to the industry's knowledge base with his book "Sustainable Hotel Management - Balancing Profit, People, and Planet." His multifaceted expertise, combined with a strong commitment to service excellence and guest satisfaction, underscores his role as a leader shaping the future of hospitality in India.
Meela Seenarain
Dubai, United Arab Emirates UAE