Felicita Shanthy Recognized in Hozpitality's Best 30 HR Leaders Powerlist in the Middle East for 2025
Shanthy has been recognized for her outstanding ability to merge strategic foresight with hands-on execution, creating a workplace culture that drives both business success and employee satisfaction. Her leadership at Taj Dubai continues to raise the bar for HR excellence within the region's dynamic hospitality sector.
Felicita Shanthy's distinguished 29-year career in hospitality human resources has been honored with her inclusion in Hozpitality's Best 30 HR Leaders Powerlist for 2025. As Director of Human Resources at Taj Dubai, IHCL's prestigious international property, Shanthy brings a wealth of strategic HR expertise and institutional knowledge to the Middle Eastern hospitality sector.
Since joining Taj Dubai in September 2021, Shanthy has implemented transformative HR initiatives that have significantly enhanced employee experiences and operational excellence. Her comprehensive "Paathya" program, integrating wellbeing, engagement and social responsibility, has become an industry benchmark, driving measurable improvements in retention and employer branding. This builds upon her previous success as Area Director HR for Karnataka, where she revolutionized regional HR operations by establishing IHCL's first HR Hub with Shared Services across nine properties.
Shanthy's contributions extend beyond property-level achievements to shaping corporate HR frameworks at IHCL. She has been instrumental in developing foundational manuals including the Human Resources Process & Procedure Manual, Employee Facilities Manual, and Employee Engagement Manual. Her editorial leadership of regional employee newsletters and implementation of the Employee Assistance Program further demonstrate her holistic approach to workforce development.
Recognized as one of Hospitality's 30 Best HR Leaders in the Middle East (2024) and featured in Hoteliers Middle East 2025, Shanthy's accolades include the prestigious FHRAI Award for Young HR Manager and the 100 Top HR Minds (Hotel Industry) Award. Her certification in AA internal audit underscores her commitment to operational excellence and compliance.
This recognition celebrates Shanthy's unique ability to blend strategic vision with practical implementation, creating workplaces that foster both business success and employee fulfilment. Her ongoing initiatives at Taj Dubai continue to set new standards for HR excellence in the region's competitive hospitality landscape.
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