Faiz Ansari named among Hozpitality's Commended General Managers in India for 2023
Faiz Ansari, General Manager, The Byke Hotel and Resorts
Faiz Ansari, an accomplished hospitality professional, has been recognized as one of the Commended General Managers in India for 2023. With a career spanning over 16 years, Faiz has made significant strides in the hospitality industry, culminating in his current role as General Manager for The Byke Group of Hotels and Resorts.
Starting as a telephone operator in 2007, Faiz's journey in the hospitality sector has been one of growth and determination. As General Manager for The Byke Delotel in Borivali (Mumbai), with an inventory of 40 rooms, he has demonstrated exceptional leadership and management skills.
His responsibilities as General Manager include developing and implementing strategic plans to achieve the hotel's objectives, ensuring revenue growth, guest satisfaction, and profitability. Faiz continuously analyses market trends to make informed decisions that keep the hotel competitive.
Faiz efficiently oversees daily hotel operations, ensuring the delivery of services is efficient and effective. He places high importance on guest satisfaction, resolving issues promptly, and maintaining high standards of quality and cleanliness. With excellent communication and problem-solving skills, Faiz effectively leads a diverse team, setting performance goals and providing guidance and support.
In his role, Faiz is responsible for the hotel's financial performance, implementing revenue management strategies, and identifying opportunities to maximize profitability. Additionally, he focuses on providing exceptional guest experiences and maintaining high service standards.
Faiz also plays a key role in sales and marketing, devising strategies to attract guests and increase revenue. He collaborates closely with the sales and marketing team to identify target markets, create promotional campaigns, and build relationships with corporate clients and travel agencies.
Safety and security are paramount for Faiz, and he ensures compliance with safety regulations to protect guests, employees, and hotel assets.
His ability to recruit, train, and develop a skilled and motivated workforce has fostered a positive work culture. Faiz conducts daily meetings with Heads of Departments (HODs) to discuss operational matters, sales targets, guest feedback, and staff issues.
Faiz's dedication to providing guests with a memorable experience is evident through his meticulous attention to detail in managing room rates, launching local publicity campaigns, and maintaining consistency in presentation and services throughout the hotel.
With an emphasis on guest satisfaction and service recovery, Faiz consistently strives to create a relaxing and welcoming ambiance for guests. His expertise in handling OTA (Online Travel Agencies) through Channel Managers and VIP movements further adds to his commendable skill set.
Throughout his career, Faiz Ansari has proven himself as a highly competent and valued General Manager in the hospitality industry, showcasing a strong commitment to excellence and guest-centric service.
Meela Seenarain
Dubai, United Arab Emirates UAE