Emad Nabulsi Recognized in Hozpitality's Best 30 GM Powerlist for the Middle East – 2024

Emad Nabulsi, Cluster General Manager overseeing Souq Al Wakra Hotel Qatar by Tivoli, Souq Waqif Boutique Hotels by Tivoli, Al Najada Doha Hotel by Tivoli, and Al Najada Doha Hotel Apartments by Oaks, has secured a coveted spot in Hozpitality's esteemed Best 30 General Managers in the Middle East power list for 2024. This prestigious recognition isdemonstrates his outstanding leadership and tenacious dedication, acknowledged through votes from esteemed peers and colleagues. The Hozpitality Group, synonymous with its unyielding commitment to excellence in the hospitality industry, meticulously organizes this highly regarded acknowledgment.

Emad's odyssey in the hospitality industry commenced as a Front Office Clerk at the esteemed Grand Hyatt in Jordan, marking the beginning of a diverse and enriching journey. Progressing through pivotal roles such as Night Manager, Front Office Assistant Manager, and Housekeeping Assistant Manager at Four Seasons Jordan, he gained invaluable insights into the nuances of guest services and operational intricacies.

His professional trajectory expanded with roles like Learning & Quality Assurance Manager, Director of Operations, and Resort Manager at Loama Hotels & Resorts in the Maldives, where he honed his expertise in luxury resort management amidst the unique demands of an exquisite destination.

In his current capacity as the General Manager at Souq Al Wakra Hotel Qatar by Tivoli, Emad oversees a constellation of properties, including Souq Waqif Boutique Hotel, Al Najada Doha Hotel, and Al Najada Doha Hotel Apartment. This role involves managing an extensive inventory of 524 rooms and providing leadership to a diverse team of 430 individuals.

A constellation of pivotal experiences and milestones has profoundly shaped Emad's career trajectory in the Middle East. Operating within this vibrant tapestry of cultural diversity has afforded him invaluable insights and growth opportunities, catalyzing his professional journey.

Central to this narrative is the dynamic interplay with diverse teams, symbolic of the rich mosaic of nationalities, cultures, ethnicities, and religions prevalent within the region. This kaleidoscope of perspectives has served as an enriching crucible for personal and professional development, necessitating adaptability and fostering effective collaboration across multifaceted landscapes.

A seminal milestone in his odyssey was the stewardship of diverse properties across disparate locales within Qatar. This multifaceted exposure gave him invaluable insights into the nuanced challenges and opportunities intrinsic to each unique setting and property archetype. This firsthand immersion broadened his purview of the Middle Eastern market, instilling within him an acute awareness of guests' discerning needs and expectations within this dynamic milieu.

Moreover, his ardent commitment to nurturing talent within his teams is a cornerstone of his professional ethos. By prioritizing empowerment, he endeavored to give team members the requisite knowledge and exposure to diverse roles, fostering their professional ascent. Witnessing their metamorphosis into industry stalwarts and pivotal contributors to the triumph of managed properties demonstrates his transformative power of mentorship and development initiatives.

This confluence of experiences and milestones has indelibly shaped Emad's trajectory within the Middle Eastern hospitality landscape, imbuing him with a nuanced understanding of its intricacies and fortifying his resolve to navigate its multifaceted challenges with aplomb.

Emad's leadership ethos embodies a multifaceted approach characterized by emotional intelligence, adaptability, transparency, accountability, and a steadfast commitment to teamwork.

At the core of his leadership paradigm lies a profound appreciation for emotional intelligence, enabling him to forge deep connections with his team members. This empathetic rapport is a cornerstone for cultivating trust and fostering robust relationships, facilitating a conducive environment for their holistic growth and development.

During tumultuous times, maintaining a poised demeanor stabilizes his team, instilling confidence in their abilities to weather challenges. This equilibrium engenders resilience within the team, ensuring sustained and tenacious performance even amidst adversity.

Informed decision-making underpinned by data and empirical evidence forms the bedrock of his leadership philosophy. This emphasis on objectivity engenders a culture of transparency and accountability within the team, compelling all stakeholders to operate within a framework of tangible metrics and outcomes. Consequently, this approach validates the efficacy of his strategies and facilitates agile adjustments as necessitated by evolving circumstances.

Embracing change and championing innovation are pivotal tenets of his leadership style, particularly within the dynamic milieu of the hospitality industry. Encouraging his team members to embrace novel methodologies and pioneering solutions engenders a culture of continuous improvement, propelling them toward unparalleled heights of excellence.

Moreover, he staunchly believes in the transformative potential of teamwork, wherein collaboration catalyzes innovation and synergy. By actively involving team members in decision-making and furnishing them with requisite resources and guidance, he empowers them to unleash their full potential and excel in their respective roles.

This amalgamation of leadership principles fosters a harmonious and empowered team. It catalyzes the hotel's overarching performance and success, propelling them toward sustained growth and distinction within the competitive hospitality landscape.

At a juncture when their properties confronted operational inefficiencies and a conspicuous lack of interdepartmental coordination, Emad's leadership ethos anchored in transparency, accountability, and teamwork emerged as a linchpin for effectuating transformative change. Through a concerted effort bolstered by these guiding principles, they orchestrated a comprehensive overhaul of their operational framework, culminating in tangible enhancements across multifarious facets.

Central to their modus operandi was the cultivation of transparency, fostering an environment wherein all team members were apprised of the prevailing challenges. This engendered a collective ethos of shared responsibility and imbued each individual with a vested interest in propelling the organization toward improved outcomes.

Furthermore, a tenacious commitment to accountability was paramount in their pursuit of excellence. By delineating clear and measurable objectives, Emad galvanized team members to align their efforts towards tangible outcomes, underpinned by regular performance evaluations to ensure steadfast progress towards their collective goals.

However, the crux of their success lay in the concerted cultivation of teamwork, transcending departmental silos and fostering a culture of collaboration and synergy. By transcending individualistic pursuits in favor of a collective endeavor, they harnessed their diverse team's collective wisdom and expertise, identifying and rectifying operational inefficiencies while fortifying their service delivery framework.

This transformative endeavor catalyzed a palpable shift within their organizational ethos, as team members exhibited heightened confidence and a committed "can-do" attitude. This buoyant morale and a supportive ecosystem characterized by transparent communication and constructive feedback fueled a virtuous cycle of continuous improvement, manifesting in elevated guest satisfaction metrics and an upsurge in positive reviews.

Bolstered by this foundational success, they strategically re-envisioned their catering services, injecting innovation into their culinary offerings while fortifying their service portfolio. This strategic realignment not only bolstered their market presence but also precipitated a notable uptick in revenue generation, underscoring the transformative impact of their collective endeavours.