Deepu Kundra named among Hozpitality's Best 30 Most Popular Housekeeping Leaders in the Middle East for 2023
Deepu Kundra, Executive Housekeeper at Fairmont Ajman, with 18 years of international experience has been recognized for his outstanding leadership and contributions to the hospitality industry.
Deepu, the Executive Housekeeper at Fairmont Ajman, is a renowned leader in the hospitality industry. He has received several awards for his outstanding performance and contribution to the industry. In 2018, he was selected as the Best Executive Housekeeper by the Leaders in Hospitality Awards, and in 2017, he was named the most popular Executive Housekeeper by Hozpitality Excellence Award – MENA. Deepu's efforts have also been recognized year after year by the Hotelier Middle East award committee, as he has been nominated to the final list of best housekeepers in UAE.
As the head of the housekeeping department, Deepu is responsible for managing a team of professionals and outsourcing laundry operations. He was a part of the pre-opening team of Fairmont Ajman and played a crucial role in setting up the department from scratch. Deepu successfully deals with recruitment and trains the team to provide the best service to guests. Deepu's core focus areas over the years have been managing expenses and optimizing revenue, and he has engaged his team with financial figures to ensure everyone works towards a common goal.
As a leader, Deepu is directive and demanding but fair and flexible at the same time. He believes that the team should have fun and learn while at work. Deepu's vision for housekeeping is to become the most professional division, which attracts talents, retains them, and nurtures them like never before in the history of hospitality. He aims to inspire many to opt for housekeeping as their field of interest in career making.
Deepu's role as an Executive Housekeeper includes planning and budgeting revenues and costs for the department, creating a work environment that is high in employee morale, and providing constant learning and development opportunities. He ensures cost-effectiveness and proper utilization of resources, recruitment and performance appraisal/management of staff in the department, and prompt and efficient responses to guest requirements and requests.
Deepu is also responsible for implementing major changes in room and public area design to achieve desired standards and upgrade quality systems. He is part of the team that trains and develops team members to provide exclusive and personalized service to guests with extremely good and consistent feedback. Deepu has studied the LHW (Leading Hotels of the World) standards and LQA standards of operation pertaining to housekeeping.
As the head of the housekeeping operation, Deepu ensures constant adherence to organizational standards in hygiene, cleanliness, and maintenance of equipment, fittings, and fixtures of the area under his control. He constantly monitors JD Power score and guest feedback to ensure prompt, efficient, and accurate service to all guests. Deepu also compiles quarterly inventories of supplies, linen, and uniforms for the department, plans out the duty chart and sanctions leave for team members, and plans and implements preventive maintenance and cleaning schedules for rooms and public areas.
In conclusion, Deepu is a leader who has made significant contributions to the hospitality industry. His focus on cost optimization, revenue management, and employee development has enabled him to create a highly effective and motivated team. His vision for housekeeping is to make it a professional division that attracts, retains, and nurtures talent, making it an inspiration for many to opt for as their field of interest in career-making.
Amit Singh
Mumbai, India
Excellent Company For Hospitality Professionals