Calvin D'Cunha named among Hozpitality's Commended Front Office Leaders in the Middle East for 2023
Calvin D'Cunha establishes new benchmarks for guest satisfaction.
Calvin D'Cunha's leadership qualities truly shine in the realm of front-office operations. As the Front Office Leader at Hilton Garden Inn Al Muraqabat, he consistently showcases his adeptness in guest engagement and team development. With a self-motivated mindset and a genuine focus on his team's growth, Calvin creates an environment that cultivates accountability and excellence. His strength lies in guest engagement, as evidenced by the remarkable SALT scores achieved under his guidance. Calvin consistently surpasses targets, thereby establishing new benchmarks for guest satisfaction.
Calvin's commitment to Hilton Honors enrolment is nothing short of exemplary. He goes the extra mile to warmly welcome new guests and effectively communicate the loyalty program's benefits. Beyond his guest-centric approach, Calvin also invests significant effort in team development. He dedicates time to understanding his team members' professional aspirations and career goals, offering tailored guidance and relentless support.
Noteworthy is Calvin's adept communication and seamless collaboration with other departments, ensuring that operations run smoothly, and guests enjoy a unified and satisfying experience. His equitable judgment and dynamic leadership style foster a sense of trust and admiration among his team members.
In summation, Calvin D'Cunha stands as a beacon of inspiration within the front office realm. His relentless commitment to delivering exceptional guest experiences and his dedication to nurturing team growth place him in a league of exceptional front-office leaders. Calvin's passion for guest engagement and his remarkable ability to motivate and lead his team undeniably distinguishes him as an exceptional leader in the front office landscape.
Amit Singh
Mumbai, India
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