Basma Ben Rabeh Recognized in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024
Basma excels in the fast-paced hospitality industry, embracing the constant challenges, the ever-evolving environment, and the daily excitement that fuels her unwavering passion for exceptional service.
Basma Ben Rabeh, Front Office Manager at The Retreat Palm Dubai MGallery by Sofitel, has earned a prestigious place in Hozpitality's Best 30 Front Office Leaders in the Middle East for 2024. Her recognition reflects her passion for hospitality and her remarkable journey within the industry.
Basma began her career at RHotels as a Guest Relations Associate, where her dedication and talent quickly propelled her to the role of Front Office Manager. She thrives in the dynamic hospitality industry, drawn to the constant challenges, the ever-evolving environment, and the daily excitement that fuels her passion for exceptional service.
For Basma, the hospitality sector is a perfect fit because it offers ample opportunities for creativity and innovation. She values the sense of camaraderie and teamwork that her role fosters, where collaboration ensures that everyone is working towards common goals. The job's flexibility and stability further contribute to her satisfaction, making her work in hospitality both gratifying and rewarding.
Before joining RHotels, Basma gained valuable experience as a telephone operator at Millennium Hotel in Doha, Qatar, and as a receptionist at Manzil Hotel Emaar. These roles helped her build a strong foundation in guest services, which she continues to draw upon in her current position.
Basma recognizes the numerous challenges that come with managing a front office, particularly in dealing with language and cultural barriers, as well as emergency and crisis management. To navigate these challenges, she focuses on strategic planning, regularly setting new strategies, and ensuring her team receives continuous training and development. This approach not only aligns her team with the hotel's goals but also ensures they deliver exceptional service. Her initiatives in upselling and cross-selling have further contributed to the hotel's revenue growth.
Looking ahead, Basma has a clear plan of action for the coming years. She is committed to regularly evaluating and optimizing procedures to minimize wait times and enhance efficiency, ultimately reducing guest inconvenience. She also emphasizes the importance of embracing technology to improve the guest experience, investing in data analytics to stay ahead of market trends, and prioritizing sustainability initiatives. Additionally, Basma is focused on providing ongoing training and development opportunities for her front desk team, while also seeking ways to reduce expenses and boost departmental revenues to ensure the hotel's long-term success.
Meela Seenarain
Dubai, United Arab Emirates UAE