Basma Ben Rabeh named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Basma Ben Rabeh stays engaged and motivated, striving to provide exceptional customer service.
Hozpitality Group proudly honors Basma as one of the Best 30 Front Office Leaders in the Middle East for 2023. She is the Front Office Manager of The Retreat Palm Dubai MGallery by Sofitel.
Basma Ben Rabeh, a passionate professional in the hospitality sector, started her journey at R Hotels as a Guest Relations associate and has since been promoted to the position of Front Office Manager. She thrives in this industry due to the constant challenges it presents, the ever-evolving atmosphere, and the excitement it brings to her work every day. With each new situation, Basma stays engaged and motivated, striving to provide exceptional service.
The hospitality sector appeals to her because it allows ample room for creativity and innovation in her role. Working as a team fosters a sense of friendship, and collaboration, and ensures that everyone is working towards the same goal. Additionally, the job's flexibility and stability contribute to its appeal. Overall, Basma finds working in the hospitality sector gratifying and rewarding.
Before joining R Hotels, Basma worked as a telephone operator at Millennium Hotel in Doha, Qatar, and gained valuable experience as a receptionist at Manzil Hotel Emaar.
Among the numerous challenges faced on a daily basis, Basma highlights language and cultural barriers, as well as emergency and crisis management, as the most significant. To overcome these challenges, Basma focuses on strategic planning, setting new strategies, regular staff training, and development to ensure her team delivers the best and stays aligned with the hotel's goals. Upselling and cross-selling initiatives have also been implemented to contribute to the hotel's revenue.
Basma's plan of action for the next few years includes regularly evaluating and optimizing procedures to minimize wait times, enhance efficiency, and minimize guest inconvenience. She emphasizes embracing technology to enhance the guest experience, investing in data analytics for market trends and customer feedback analysis, prioritizing sustainability initiatives, and providing ongoing training and development opportunities for front desk personnel. Additionally, Basma aims to reduce expenses and boost departmental revenues to ensure the hotel's long-term success.
She truly is a deserving candidate for the win, with her relentless dedication, strategic mindset, and commitment to delivering exceptional guest experiences.
Meela Seenarain
Dubai, United Arab Emirates UAE