Asser Samy Recognized as Hozpitality's Commended GM for the Middle East – 2024
Asser Samy's hospitality career has progressed from managerial positions to become an experienced General Manager. Starting humbly, he gained insights across hotel departments, specializing in front office, sales and marketing, and diligently tackled challenges.
Asser Samy, General Manager of TIME Asma Hotel, has been acknowledged in Hozpitality's Commended General Managers for the Middle East in 2024.
Throughout Asser Samy's hospitality career, he has progressed from managerial positions to become an experienced General Manager. Starting humbly, he gained insights across hotel departments, specializing in Front Office, Sales, & Marketing, and diligently tackled challenges. As a General Manager, he leverages his experience to ensure top-notch service and guest satisfaction. His journey demonstrates dedication to learning, adaptability, and a tenacious pursuit of excellence.
He believes key experiences and milestones shaped his career in the Middle East, including cultural sensitivity training, active participation in regional hospitality expos, and proficiency in local languages like Arabic and English.
Asser Samy's leadership style is characterized by developing and communicating a clear vision for the hotel, empowering the team, and prioritizing guest satisfaction. He fosters a collaborative and inclusive environment, encourages innovation, and promotes continuous improvement. His approach involves involving team members in decision-making, promoting active participation, and creating a positive impact on both the team and the hotel's overall performance.
Regarding operational efficiency, Asser Samy organized initiatives to optimize resource utilization, reduce wastage, and adopt energy-efficient practices. He established regular brainstorming sessions and cross-departmental collaboration initiatives to foster a culture of innovation and continuous improvement.
To navigate challenges specific to the Middle Eastern hospitality industry, Asser Samy emphasizes monitoring regional developments, catering to diverse guest preferences, and utilizing technology for operational efficiency.
Asser Samy encourages open and honest communication, transparency about company goals, and active listening to team members' ideas and concerns to foster a positive and collaborative work environment. He takes the initiative to invest in the professional development of his staff, providing internal training, encouraging participation in events, and creating platforms for knowledge sharing.
Asser Samy prioritizes exceptional guest satisfaction by tailoring offerings and services to meet guest expectations. Guest feedback is integral to operations, identifying areas for improvement, sparking new ideas, and driving future growth. Noteworthy instances of positive changes in the hotel's offerings or services have been influenced by guest feedback, leading to increased positive reviews and guest satisfaction.
Meela Seenarain
Dubai, United Arab Emirates UAE