Anita Lotter named among Hozpitality's Best 30 Front Office Leaders in the Middle East for 2023
Anita Lotter is a leader that many admire, follow, respect, and learn from.
Hozpitality Group proudly honors Anita Lotter as one of the Best 30 Front Office Leaders in the Middle East for 2023. As the Rooms Division Manager at The Ritz-Carlton, Ras Al Khaimah, Al Hamra Beach, Anita has garnered extensive hands-on experience in the United Arab Emirates and Africa, excelling in leadership roles within the front office, club level, and room division.
Anita's reputation as a leader is one that many admire, follow, respect, and learn from. Throughout her career, she has demonstrated exceptional leadership skills in diverse and challenging environments. Beyond her professional accomplishments, Anita is also deeply passionate about quality and green initiatives. Her commitment to sustainability drives her to enhance existing procedures and contribute to a more eco-focused future, benefitting current and future generations.
In her current role overseeing Front Office and Housekeeping, Anita leads and motivates a team of 30+ dedicated individuals, ensuring consistently high levels of engagement. She remains focused on daily team development and motivation while upholding uncompromising standards and exceeding KPIs. Delegating tasks and projects while prioritizing customer-centric outcomes has led to countless Five Star Manager, leader, and Employee certificates for Anita and her team.
Anita's exceptional leadership is further reflected in the guest voice metrics, which consistently surpass both the resort and Marriott luxury goal benchmarks. Under her guidance, the resort has witnessed an impressive increase in repeat customers, rising from 15% to 35% since her tenure.
Talented, thoughtful, and always respectful, Anita consistently goes above and beyond for her team and the resort. Her modesty and dedication have translated into outstanding results, serving as evidence of her incredible leadership qualities.
Meela Seenarain
Dubai, United Arab Emirates UAE