Amit Raman Named Among Hozpitality's Best 30 General Managers in India in 2024

Amit Raman, General Manager of Radisson Blu Pune Hinjawadi, has earned a prestigious place in Hozpitality's esteemed Best 30 General Managers in India power list for 2024. With over 18 years of experience in operations and client servicing in the hospitality industry, Raman has demonstrated exceptional leadership and innovation.

Raman, a hotel management graduate, brings a wealth of experience to his role. His professional journey has seen him manage medium to large teams across various cultural, linguistic, and professional backgrounds. He has developed procedures, service standards, and operational policies, consistently proving his ability to reduce running costs through effective control measures. His tenure in the industry is marked by a resourceful approach to operations, ensuring service excellence and teamwork through appropriate in-house training.

In his marketing and strategy planning endeavors, Raman has shown remarkable acumen in business strategy planning and analysis. He has assessed revenue potential and opportunities, successfully revamping and establishing new business sources to meet planned targets. His innovative marketing strategies have helped tap into greater market volumes, consistently driving business growth.

Raman's customer-focused approach ensures high levels of customer satisfaction by achieving service quality norms. He has strategized policies and procedures to enhance customer delight, continuously reviewing and interpreting market trends and client feedback to fine-tune business strategies in line with guest requirements and expectations. His commitment to quality assurance and compliance is evident in his oversight of brand standards implementation, minimizing gaps between actual and required standards, and introducing quality checks at various stages to ensure efficiency.

As a people manager, Raman excels in staff planning, roster control, and daily operations monitoring. His responsibilities include daily briefings, staff training on motivation, team-building, morale building, and problem-solving, fostering a supportive and efficient working environment. His leadership style, marked by transparency and an open-door policy, encourages team engagement and professional growth.

Raman's extensive experience includes roles as Director of Operations at Accor in South Goa, where he demonstrated forecasting and pre-opening skills, and Director of Food and Beverage at InterContinental Hotels Group in Mumbai. His tenure at InterContinental involved overseeing overall operations and revenues in the food and beverage department, creating service standards, and monitoring guest feedback to continuously improve service quality. He has a proven ability to manage large teams and multiple outlets, develop competitive menus, and maintain food and beverage costs without compromising quality.

At Cidade de Goa, Raman's role as Food and Beverage Manager saw him responsible for the operational functioning, concept planning, theme setup, and revenue planning for various outlets. His tenure at The Zuri Hotels & Resorts further honed his skills in operational management and guest service, contributing significantly to the success of the food and beverage outlets.

Raman holds a Bachelor's degree in Tourism from Indira Gandhi National Open University and a degree in Hotel Management from the Institute of Hotel Management Catering Technology & Applied Nutrition in Goa. His educational background and extensive industry experience underpin his ability to lead and innovate in the competitive hospitality landscape.