Akhlaque Ahmad named among Hozpitality's Best 30 Most Popular Housekeeping Leaders in the Middle East for 2023
With over 14 years of experience working with leading global brands in the hospitality industry, Akhlaque has built a reputation for his exceptional leadership skills, team-building abilities, and commitment to ensuring the highest level of guest satisfaction.
Akhlaque Ahmad's success story in the hospitality industry is evidence of his dedication, hard work, and leadership skills. He has worked with some of the leading global brands in the industry, including The Shaza Hotels, IHG, The Leela Kempinski, and Wyndham. Throughout his career, he has consistently maintained a track record of success, with an audit record and more than 85% guest satisfaction score.
As an Executive Housekeeper at Shaza Hotel in Saudi Arabia, Akhlaque's role involves overseeing the hotel's housekeeping operations and ensuring that each section is held to the highest standards. He assigns jobs based on the responsibility level, maintains cleanliness scores on various online platforms, conducts root cause analyses of negative guest feedback, and leads and trains his team to deliver exceptional service.
Akhlaque's leadership style is one that is focused on motivating his team and leading by example. He appreciates and rewards his team's performance by nominating them for employee of the month and other awards, and he maintains healthy inter-departmental communication and coordination to ensure that everyone is working together towards the same goals.
One of Akhlaque's key strategies for success is implementing and adhering to standard operating procedures. He conducts monthly staff and supervisor departmental meetings to review performance, conducts daily inspections of rooms and public areas, and inspects VIP arrival guest rooms before their arrival. He also meets with third-party contractors for maintenance and monitors their daily performance.
Akhlaque's commitment to ensuring the highest level of guest satisfaction is reflected in his approach to analyzing guest feedback and implementing measures to address any issues. He conducts root-cause analyses of negative feedback and develops plans to address them. He also analyzes monthly guest feedback into graphs and conducts half-yearly team appraisals based on performance.
In conclusion, Akhlaque Ahmad's journey to becoming one of the best housekeeping leaders in the Middle East is a testament to his commitment to excellence, his exceptional leadership skills, and his ability to motivate and lead his team towards the same goals. His focus on standard setting, guest satisfaction, and team building is an inspiration to others in the hospitality industry.
Meela Seenarain
Dubai, United Arab Emirates UAE