Abu Dhabi Airports on the World’s First Airport Customer Experience Accreditation Program
Abu Dhabi Airports contributes to the development of the world’s first airport customer experience accreditation program
- Abu Dhabi International Airport is the first airport in the Middle East to be accredited under the Airports Council International’s (ACI) new Airport Customer Experience Accreditation program
4 April 2019, Abu Dhabi, UAE: Abu Dhabi Airports contributed to the Airports Council International’s (ACI) development of the world’s first Airports Customer Experience Accreditation program. The new program was launched during the ACI Asia-Pacific World Annual General Assembly, Conference and Exhibition which took place in Hong Kong, on April 3.
During the event Abu Dhabi International Airport (AUH) was recognized as one of six airports who contributed to the development of the new program, and the first and only airport in the Middle East and North Africa to be accredited.
The program forms a part of ACI’s globally-established Airport Service Quality (ASQ) program, and is designed to help airports implement best practices, educate employees and ensure customer satisfaction through service excellence.
Bryan Thompson, Chief Executive Officer of Abu Dhabi Airports, said: “Providing our customers and passengers with a seamless experience and making sure they are happy with our services is among our foremost priorities at Abu Dhabi Airports. We are delighted to have had the opportunity to contribute to the ACI’s development of the new Airport Customer Experience Accreditation program and proud to announce AUH’s status as the first and only airport in the region to be accredited.”
As a part of the accreditation process, each airport is required to ensure the highest levels of training and service accreditation for their staff, enabling them to deliver best in class services.
About Abu Dhabi Airports
Abu Dhabi Airports is a public joint-stock company wholly owned by the Abu Dhabi Government. It was incorporated by Amiri Decree number 5, issued on 4 March 2006, to spearhead the development of the Emirate's aviation infrastructure. In September 2006, Abu Dhabi Airports assumed responsibility for the operation and management of Abu Dhabi and Al Ain International Airports. In 2008, Abu Dhabi Airports added Al Bateen Executive Airport (an exclusive business aviation airport), as well as Sir Bani Yas and Delma Island Airports to its portfolio. These airports are geared to serve the various segments of air travelers, the aviation marketplace, and will help contribute to Abu Dhabi’s development as a destination for both business and leisure tourism.
Currently under way is the multi-billion dollar re-development and expansion of Abu Dhabi International Airport designed to increase the overall capacity of the airport.
You can follow Abu Dhabi Airports on:
Twitter: https://twitter.com/auh
Instagram: http://instagram.com/abudhabiairport
LinkedIn: https://www.linkedin.com/company/abu-dhabi-airports
YouTube: www.youtube.com/user/AUHAirport
Facebook: www.facebook.com/auh
Web sites: www.adac.ae, www.abudhabiairport.ae
Amit Singh
Mumbai, India
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