Activities By Hassan Al Jabri

I would like to welcome you in my very first episode of Empowerment Dose. The dose that hospitality industry professionals are in need of it, so that we all can move on smoothly in the recovery period. #me2success #hospitalitydd #hospitality #motivation #traininganddevelopment

EP01-Empowerment Dose: Hope in the Middle of the Pandemic
Key Features:
Meaning of Hope
What Does it Do to a person?
The Power of Hope

Hope is an optimistic state of mind that is based on an expectation of positive outcomes with respect to events and circumstances in one's life or the world at large.
As a verb, its definitions include:
"expect with confidence" and
"to cherish a desire with anticipation." Wikipedia

Video Presentaiton Link: https://youtu.be/yUl4vV_wxvc

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The sequence of customer service recovery,
"LATTE" and "LEARN" and the original "CLEAR"

#hospitalitydd #hospitality

At Starbucks, the customer service recovery sequence spells LATTE.

Listen to the customer
Acknowledge the problem/situation
Take action and solve the problem
Thank the customer

The service recovery sequence at Marriott spells LEARN:

Listen
Empathize
Apologize
Respond
Notify

The service recovery sequence at hospitality deep dive (Together Towards Quality Service master class #ttqsworkshop)spells CLEAR:

Calm down the situation
Listen
Empathy
Apologize
Reassured

What's is your customer service recovery sequence? Please do share with us.
Or
Come up with one right now, honestly speaking, I just cane up with "clear" after I saw "latte" and "learn"

And trying also to be more creative in creating such sequence by not starting with "L" to listen instead I started with "C"
Calm down the situation first.

I bet you won't be able to listen to anything if customer is shouting and cursing.

#customerservicetraining #customerloyalty #customercentric #customercentricity

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Ever heard of #TTQSModel? Quality Customer Service in the hospitality industry. The model uses 3 main elements HOSTS, PRODUCTS and QUALITY SERVICE all focus to GUESTS.

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#me2success #hospitalitydd
Life is not "Ada Kadabra" a magical journey on a flying carpet.

No.

“You can’t see the picture when you’re in the frame.” Less Brown

Come out of your comfort zone. Is the only way forward for your progress in life. It needs efforts from your side. No magic formula.

To my fellows hospitality professionals,

”Most people fail in life not because they aim too high and miss, but because they aim too low and hit.” Les Brown.

Go on, deliver more than expected, to your guests and work colleagues.

Think about how you can create a memorable experience for your guests, exceed expectations, I know sometimes is hard particularly on a busy day, and that's where good relations with other departments can be in handy in fulfilling your goals. Do not underestimate the power of housekeeper or a cleaner.

Befriend with everyone from all departments, you as front office staff, they are all connected to your work.

Did you notice that there are no shortcuts, it required a growth mindset, positive attitude and again efforts.

From your efforts, you may fly a magic carpet. Have a great day.

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“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy.
Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines."
Henri J.M. Nouwen

? And that's the soul and the main purpose of hospitality practiced for thousands of years ago.

Which is guided by:

T E E L

Tolerance
Empathy
Exceeding expectations
Love & Care

#tolerance #empathy #leadership #hospitalityindustry #trullyhospitality #guestexperiences #arabianhospitality

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