Al Majaz 3, Sharjah, Sharjah, United Arab Emirates UAE
The Golden Tulip Sharjah Hotel Apartments is conveniently located in the heart of the city overlooking the Khalid Lagoon & Al Majaz Waterfront.
Industry : Hotels & Resorts
Department : Front of House
Location : Sharjah United Arab Emirates, United Arab Emirates UAE
Level : Management
Posted : 25 Sep 2024
Job Role : Front Office Manager
Recruiter : Golden Tulip Hotel Apartments
Job Ref : HOZ83211
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2024-10-23
Salary Description: "Competitive Salary Offered"- AED 7000- AED 7500
Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
• To oversee the front desk operations of the Hotel and the concierge operations.
• To interact with Housekeeping, Engineering guest receives high level of service
• To be entrepreneurial and to think beyond the boundaries is expected and not requested
• To provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction
• To take the time to get to know the guests and to be committed to service excellence
Planning & Organizing:
• Coordinating purchasing for the front office departments with the finance team as per the hotel procedures
• Plan and coordinate all move in and move out activity with and relevant departments
• Conduct interviews for candidates in the department in conjunction with T&C and prepare job descriptions
• Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
• Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
Operations:
• Train and develop the front office team in the departmental operating standards
• Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
• Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
• To lead daily concierge and front office briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Golden Tulip policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.
• Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
• Ensure all non-guaranteed reservations are released at the appointed time.
• Adhere to the hotel selling strategy by ensuring the use of correct rates.
• Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
• Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
• To ensure a consistently high standard of grooming is followed and by self and team
• Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction
• Have full knowledge of all products and services provided by the property and in the local area
• Actively participate in guest events when requested.
• Adhere to company credit policies to ensure all expected revenues are secured
• Ensure daily shift handovers are conducted in a professional and constructive manner.
• Regularly spot check duty shift checklists to ensure tasks are completed.
• Review daily reports to ensure system is being maintained as per company policies and procedures.
• Spot check registration cards to ensure accuracy of data is collected as per Municipality and property standards.
• Spot check passport scans to ensure accuracy as per Sharjah Municipality requirements for transfers.
• Ensure all daily system closing procedures and reports are being completed as per company standards.
• Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and procedures
Administration:
• To work closely with the Finance department to produce monthly financial reports timely & accurately
• To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve guest satisfaction level as well as employee productivity and satisfaction
• Oversee the implementation of a training plan for all front office and concierge team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.