Experienced Guest Service Team Leader with a demonstrated history of working in the hospitality industry. Skilled in Front Office, Hospitality Management, Hospitality Industry, Reservations, and Property Management Systems. Strong operations professional with a Post Graduation focused in Hospitality Management from Skills Valley Institute Of Hospitality Management Currently in Abuja Nigeria
Industry: Hotels & Resorts
Department: Front of House
Job Level: Supervisor
Job Role: Front Desk Supervisor
Nationality: Pakistan
Current City: Abuja
Current Country: Nigeria
Education Level: Graduation
August 2017 - September 2018
Skills Valley Institute of Hospitality Management, Pakistan
June 2015 - July 2017
Allama Iqbal Open University, Pakistan
August 2013 - September 2014
Pakistan Institute of Tourism and Hotel Management, Pakistan
2024 - Present (0 Year)
Summerset Continental Hotel, Nigeria
2023 - 2024 (1 Year)
Polska Grupa Farmaceutyczna S.A, Pakistan
2022 - 2023 (1 Year)
Tilal Liwa Hotel, United Arab Emirates UAE
2021 - 2022 (1 Year)
Tilal Liwa Hotel, United Arab Emirates UAE
To provide an efficient and Friendly check in and checkout according to company standards. To greet smile and welcome all guest to Hotel. To handle guest request and promptly taking preference over administrative tasks. To be fully aware of Hotel room rates,availability ,promotions,services and facilities. To take reservation for accommodation as per company policy. To Liaise with the Housekeeping to ensure an efficient supply of guest rooms. To block the rooms according to guest preferences To ensure that telephones are answered quickly and efficiently. To inform guest of the facilities with in the hotel. To promote and up sold the Food and Beverages items to increase the revenue. To keep the front office management informed of any fault or complaints reported. To accept cash approved credit cards, and foreign currency as per the company standards. To ensure all CIDS entered in the system and updated in the Opera . To c ordinate with Sub departments for any message or follow up . To inform and re confirm from Recreational department regarding the Update of Activities available and used to post in the system . To attend the Briefing with GM in absence of Front office manager and follow up and inform of all the task given by general manager. To achieve the target of Up-selling given by Revenue Manager .
2019 - 2021 (2 Years)
Arabian Courtyard Hotel Spa, United Arab Emirates UAE
• To maintain a high guest service focus by approaching the job with the guest always in a mind. <br>• Handling all online channels commission without fail. <br>•Printing all daily reports and sending by mail as well to our manager. <br>• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals <br>• Checking arrival list next day arrival. <br>• Process and confirm room reservations for FIT, VIP, Corporate and Travel Agencies, Online channels. <br>• Following up with Booker for payment before arrival and pending payment as well. <br>•Arrange VISA for hotel guest according to hotel policy. <br>• Replying to guest queries regarding room reservations and hotel facilities. <br>• Preparing and updating daily pick up report.
2019 - 2019 (0Months)
Aga Khan University Hospital, Pakistan
• Handling phone calls at the reception, responds appropriately and delivers messages to the concern personnel as required. <br>• Ensure follow up appointment is given to patient at the time of discharge. <br>• Ensure online charging of procedure items as required. <br>• Provide appropriate direction to patients and visitors while answering the queries. <br>• Places orders/updates Food Services Department for changes in patient’s diet. <br>• Communicate address patients complaints and reports accordingly.
2016 - 2018 (2 Years)
Hotel Mehran Karachi, Pakistan
• Preparing registration card before arrival. <br>• Study same day arrival and departure. <br>• Check room status and housekeeping discrepancies. <br>• Rate verification and departure confirmation. <br>• To ensure guest pick-up accordingly to flight details. <br>• To ensure that the list is updated regularly during the day. <br>• Cash handling and settlement of room bills/checking of pits and all postings. <br>• Cash payment and charge purchasing/allowance/paid our miscellaneous charges. <br>• Cash drop and making of summary <br>• Online and telephonic reservation national and International. <br>• Processing of deposit and guest history. <br>• Check guaranteed and non guaranteed reservation. <br>• Check all group and individual. <br>• Identify confirm reservation/cancellation/no show/case study.
2015 - 2016 (1 Year)
Pearl Continental Karachi( Hashoo Group), Pakistan
• Handling guest arrival with pick up request. <br>• Arrange the transportation. <br>• Assist with guest luggage as and when required. <br>• Be present at all scheduled flight landing. <br>• Assist incoming guest with baggage clearance. <br>• Directing them transport facility. <br>• Give all hotel facilities information to the guest and assist them in to the car. <br>• Informing reception, manager, concierge or guest relation officer when VIP are on their way to hotel.
2015 - 2015 (0Months)
Pearl Continental Karachi ( Hashoo Group), Pakistan
Training in all sub departments of Front Office which includes telephone operator,reception,reservation,concierge and Airport and Guest Relations.
