Level 2, Building 3, Emaar Square - Dubai, United Arab Emirates UAE
Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, one of the world’s most valuable real estate development companies with proven competencies in property, shopping malls and retail as well as hospitality and leisure. The group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, a premium luxury hotel and residences brand; Vida Hotels and Resorts, an upscale lifestyle hotel and residences brand; and Rove Hotels, a contemporary midscale hotel and residences brand. Emaar Hospitality Group is expanding its portfolio to international markets along with plans to introduce its brands in key gateway cities and tourist destinations in Europe, the Middle East, and India. Emaar Hospitality Group was created in 2007 and owns and manages a diversified portfolio of hospitality assets in addition to its hotel brands including serviced residences, golf retreats, a yacht club, a polo and equestrian club, and a comprehensive portfolio of Lifestyle Dining restaurants.
Industry : Hotels & Resorts
Department : Front of House
Location : United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 11 Oct 2024
Job Role : Front Office Agent
Recruiter : Emaar Hospitality Group
Job Ref : HOZ77942
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2024-11-08
Salary Description: Competetive Salary Offered
ABOUT THE COMPANY
Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world
ABOUT THE ROLE
Function: Front Office Operations
Department: Front Office
Role: The role at Address Residences, is a strategic leadership role responsible for overseeing the operations of all residential properties. This role involves managing various aspects of day-to-day operations, ensuring exceptional service delivery, and contributing to the overall success and profitability of the residences with a thorough understanding of legal and regulatory requirements. The role will work closely with cross-functional teams, including property management, facilities, and guest services, to uphold high standards and create an unparalleled living experience for residents
ABOUT THE FUNCTION
This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell.
PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST
Operational Leadership - Develop and implement operational policies and procedures to optimize efficiency and service delivery across Address Residences
Team Management - Foster a positive and collaborative work environment, promoting a culture of excellence, innovation, and continuous improvement.
Residential Service - Collaborate with the guest services team to ensure a personalized and exceptional experience for residents.
Facilities Management - Implement preventive maintenance programs to uphold the quality and safety standards of the residences.
Community Development: Foster a sense of community within the property.
Financial Management - Assist in budget development and management for the operations department and Monthly P&L Management.
Resident Relations - Build positive relationships with residents, addressing concerns and feedback promptly and professionally.
Regulatory Compliance - Ensure compliance with local regulations, building codes, and health and safety standards.
Technology Integration - Stay updated on technology trends relevant to residential operations.
Implement and leverage technology solutions to enhance operational efficiency and resident experience.
TECHNICAL SKILLS & COMPETENCIES
Technical Skills
Atithi Jaiswal
Mumbai, India