Role in Customer Service, The Valet

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Role in Customer Service, The Valet

"Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent." - Mohamed Alabbar

ABOUT THE COMPANY

Emaar Properties is one of the world's most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

The Valet LLC was established in 2009 with the sole purpose of providing quality valet services, it has grown from strength to strength since. We are driven by our passion to deliver services which are highly professional, personalized, and reliable. We combine operational effectiveness with latest technological solutions which works seamlessly with our adaptable work style. Our prime focus is to build long term relationship with our clients by providing them with first-rate valet solutions. We take pride in what we do and ensure that it reflects on each of our team members so we may serve you better.

ABOUT THE FUNCTION

The Customer Service Representative function is responsible to assist customers in multiple capacity according to the requirement of the assigned property/location. Can perform the functions related to Parking Administration, Concierge and Guest Service Operations

The Parking Administration function is responsible to operate paid self-parking booths.

The Concierge function is responsible to perform Shop & Drop services in accordance with the given Guest service standard and SOP's.

The Guest Service Operations function is responsible in welcoming and bidding farewell

WHAT YOU WILL NEED TO SUCCEED

• Minimum 01 year of experience in a customer facing role.
• Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
• High School Certificate /Diploma.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Provide customers with a world class level of service to achieve defined customer satisfaction levels via professional & timely response, business knowledge and proactive identification of customer needs and requirements.
• Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before guest greets you by following the standard phrases and ensure a quick and discreet departure while conveying appreciation and hope to return.
• Utilize knowledge and information given, to accurately answer any questions from guests.
• Maintaining standards by communicating any problems or potential problems in your work surroundings.
• Convey any grievance, requests that are required to be addressed at a professional level.
• Adhere to Location/ site change/ site rotation as per company policy.
• Meet grooming and hygiene standards set by the company.
• Ensure all Safety Systems set by the company and the clients are adhered to.
• Need to keep an eye out for suspicious activity.
• Support the management for additional task assigned such as guiding guests for Dubai fountain, elevators, nearest exits, prayer rooms, alternate lifts, food courts etc.

Parking Administration Function (Parking Attendant)

• Operate paid self-parking booth. Accept and process parking fees from patrons utilizing computer-based cash register system.
• Generate revenue report through system and deposit daily revenue to finance.
• Use cash deposit machine for daily revenue submission.
• Prepare incident reports.
• Assist guests with directional information and answer various parking related questions.
• Responsible for collecting parking fee from customers/guests and issuing receipt.

Concierge Function (Shop and Drop Runner)

• To keep and retrieve guest shopping bags by following the SOP's and safety practices.

Guest Service Operation Functions (Doormen)

• Opening doors, greeting guests, and assisting guests with directional information.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.