Emaar Hospitality Group
Level 2, Building 3, Emaar Square - Dubai, United Arab Emirates UAE
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About Us

Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, one of the world’s most valuable real estate development companies with proven competencies in property, shopping malls and retail as well as hospitality and leisure. The group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, a premium luxury hotel and residences brand; Vida Hotels and Resorts, an upscale lifestyle hotel and residences brand; and Rove Hotels, a contemporary midscale hotel and residences brand. Emaar Hospitality Group is expanding its portfolio to international markets along with plans to introduce its brands in key gateway cities and tourist destinations in Europe, the Middle East, and India. Emaar Hospitality Group was created in 2007 and owns and manages a diversified portfolio of hospitality assets in addition to its hotel brands including serviced residences, golf retreats, a yacht club, a polo and equestrian club, and a comprehensive portfolio of Lifestyle Dining restaurants.

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Reservations Team Leader|Reservations (AFR)

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Industry : Hotels & Resorts

Department : Front of House

Location : United Arab Emirates, United Arab Emirates UAE

Level : Staff Line level

Posted : 01 Nov 2024

Job Role : Reservations Agent

Recruiter : Emaar Hospitality Group

Job Ref : HOZ23567

Employment Type: Permanent

Job Type : Full Time

Validate Through : 2024-11-30

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Reservations Team Leader|Reservations (AFR)

ABOUT THE FUNCTION

To assist in the supervision of all operational activities pertaining to the Reservations Office in order to achieve the department mission of maximisation of customer satisfaction and revenue generation for the department and company. Will guide and supervise the Reservations team on daily tasks and ensure smooth operations of the department.

WHAT YOU WILL NEED TO SUCCEED

At least 2 years' experience working in Rooms Reservations preferably with call center experience
Certificate in Telephone Skills and Customer Service will be an advantage
Minimum qualification required / College degree in Hotel Management or a related field is preferred

Operational Performance - Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
Financial Performance - Knowledge about financial goals and targets, achievement of individual and team targets.
Quality Performance - Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI's such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.

Put Customer First
Drive for Results
Learning
Resilience
Adaptability

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.