Level 2, Building 3, Emaar Square - Dubai, United Arab Emirates UAE
Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, one of the world’s most valuable real estate development companies with proven competencies in property, shopping malls and retail as well as hospitality and leisure. The group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, a premium luxury hotel and residences brand; Vida Hotels and Resorts, an upscale lifestyle hotel and residences brand; and Rove Hotels, a contemporary midscale hotel and residences brand. Emaar Hospitality Group is expanding its portfolio to international markets along with plans to introduce its brands in key gateway cities and tourist destinations in Europe, the Middle East, and India. Emaar Hospitality Group was created in 2007 and owns and manages a diversified portfolio of hospitality assets in addition to its hotel brands including serviced residences, golf retreats, a yacht club, a polo and equestrian club, and a comprehensive portfolio of Lifestyle Dining restaurants.
Industry : Hotels & Resorts
Department : Front of House
Location : United Arab Emirates, United Arab Emirates UAE
Level : Staff Line level
Posted : 21 Feb 2025
Job Role : Front Office Agent
Recruiter : Emaar Hospitality Group
Job Ref : HOZ52672
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-03-22
Salary Description: Competetive Salary Offered
A B O U T T H E F U N C T I O N
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our hotel, by delighting them from welcome until farewell.
W H A T Y O U W I L L N E E D T O S U C C E E D
• Genuine service personality, with high EQ.
• Minimum 4 years' experience in Hospitality industry.
• Minimum 2 years' experience in a Supervisory role / similar experience in a 5 star hospitality industry.
• Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
• A minimum of 1 - 3 year experience in a similar position in a 5-star hospitality company.
P E R F O R M A N C E D R I V E N C U L T U R E ; W H A T W I L L Y O U B E M E A S U R E D A G A I N S T
• Conduct all operational tasks in Front Office, Telephones while living up to service standards and procedures.
• Go the extra (s)mile where you can.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
C O M P E T E N C I E S
• Put Customer First
• Drive for Results
V I D A H O T E L S & R E S O R T S F R O N T O F F I C E - G R A D E 1 - 4
• Learning
• Resilience
• Adaptability
W H A T W E B E L I E V E I N
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.\\
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced Speed
is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
Atithi Jaiswal
Mumbai, India