"Results-oriented hospitality professional with 6 years of industry expertise, including 6 years in the dynamic UAE market and a 6-month internship program at Novotel Accor Brand in Visakhapatnam, India. Currently an Associate at Pullman Hotel Sharjah by Accor, boasting a proven track record of excellence, from the role of Food and Beverage Captain to Acting Food and Beverage Supervisor, managing multiple outlets. Notable achievements include driving a 15% increase in guest satisfaction scores and contributing to a 10% revenue growth during tenure at Dusit Thani Abu Dhabi and Pullman Hotel, Sharjah.Skill set encompasses effective team leadership, impeccable guest service, and unwavering commitment to upholding the reputation of renowned brands like Hilton, Dusit Thani and Accor."
Industry: Hotels & Resorts
Department: Food and Beverage Service
Job Level: Supervisor
Job Role: Captain
Nationality: India
Current City: Fujairah
Current Country: United Arab Emirates UAE
Education Level: Graduation
Pullman Sharjah ( Accor Hotels )
Pullman Sharjah ( Accor Hotels )
Dusit Thani Abu Dhabi
Dusit Thani Abu Dhabi
Doubletree By Hilton Resort And Spa Marjan Island
Doubletree By Hilton Resort And Spa Marjan Island
Doubletree By Hilton Resort And Spa Marjan Island
Dolphin School Of Hotel Management
2024 - Present (0 Year)
Royal M Al Aqua Beach and Resort, United Arab Emirates UAE
• Ensure the delivery of Brand promise and provide exceptional guest experience at all times. Have a thorough knowledge and understanding of all the food and beverages items in the menu and the ability to recommend food and beverage combinations up sell alternatives. Maintain positive relations with guests and ability to remember the preference of our regular guests or long stay guests. Handling with extra care about special request from guest (Allergenic foods, celebrations and special food or drinks etc...). Maintain positive relations with all colleagues. Maintain a good communication with all department (Specially with Kitchen). Handling the whole operation and fully authorized to take decision about any type of issue or complains in my Outlets. Trains and supports my employees based on the general service requirements and basic service rules, recommending and selling. Highlights previous day or shifts problems and sharing the ideas to solve problems. Sharing ideas to improve guest satisfaction, sales etc...Maintain the stock, expiry tracker, monthly and yearly inventory, making duty roaster etc... Controls all Restaurant material and eliminates chipped, broken or crack dishes. Keep all Restaurant furnishing clean and polished in accordance with the cleaning schedule. Control and reports all defective lighting, fixtures and other electrical matters.
2022 - 2024 (2 Years)
Accor Hotels, United Arab Emirates UAE
• Ensure the delivery of Brand promise and provide exceptional guest experience at all times. Have a thorough knowledge and understanding of all the food and beverages items in the menu and the ability to recommend food and beverage combinations up sell alternatives. Maintain positive relations with guests and ability to remember the preference of our regular guests or long stay guests. Handling with extra care about special request from guest (Allergenic foods, celebration and special food or drinks etc...). Maintain positive relations with all colleagues. Maintain a good communication with all department (Specially with Kitchen). Handling the whole operation and fully authorized to take decision about any type of issue or complains in my Outlets. Trains and supports my employees based on the general service requirements and basic service rules, recommending and selling. Highlights previous day or shifts problems and sharing the ideas to solve problems. Sharing ideas to improve guest satisfaction, sales etc...Maintain the stock, expiry tracker, monthly and yearly inventory, making duty roaster etc... Controls all Restaurant material and eliminates chipped, broken or crack dishes. Keep all Restaurant furnishing clean and polished in accordance with the cleaning schedule. Control and reports all defective lighting, fixtures and other electrical matters.
2021 - 2022 (1 Year)
https://www.hozpitality.com/Dusitthaniabudhabi, United Arab Emirates UAE
2017 - 2021 (4 Years)
Doubletree by Hilton Resort and Spa Marjan Island, United Arab Emirates UAE
2015 - 2016 (1 Year)
Novotel Visakhapatnam Varun Beach, India
