Ashraf Slim

Reservation Agent - Residence Inn by Marriott SZR – Dubai
Dubai, United Arab Emirates UAE

Timeline

ABOUT

Flexible, innovative and enthusiastic individual. Quick learner who can absorb new ideas, planning and organizing a wide range of administrative activities. Well organized team player with a proven ability to work proactively in a complex and busy environment.
However, in the end remember I am an employee, not a slave

Basic Info

Industry: Hotels & Resorts

Department: Revenue Management

Job Level: Supervisor

Nationality: Syrian Arab Republic

Current City: Dubai

Current Country: United Arab Emirates UAE

Education Level: Graduation

Ashraf Slim's Activity

Education

Bbiology
October 2013 - March 2018

Damascus University , Syrian Arab Republic

Certifications & Awards

Certificate in Digital Marketing
Noor Institute (Dr. Ammar Omar) 44 Hour’s – January 2023 / UAE

Certificate in E-commerce
Noor Institute (Dr. Ammar Omar) 82 Hour’s – January 2023 / UAE

Skills

E- commerce (Shopify) Office Administration Email Management Communication Skills Sales and Marketing Customer Service computer skills sales data entry revenue analysis customer service

Experience

Reservation Supervisor
2023 - 2023 (0Months)

Residence Inn by Marriott SZR – Dubai, United Arab Emirates UAE
o Produce quotations and written confirmation to all clients.
o Monitor guest satisfaction regularly and resolve any outstanding
issues to ensure future business
o Ensure bookings are guaranteed, and no-show charges/late
cancellation charges are applied where appropriate.
o Maintain an organized file of all future booking correspondence.
o Open and close the availability as and when required of hotel in
all channels and website.
o Preparing a daily/weekly/monthly pick-up report, forecast and
room availability report.

Reservation Agent
2021 - 2023 (2 Years)

Residence Inn by Marriott SZR – Dubai, United Arab Emirates UAE
o Answers all reservations telephone calls and emails.
o Assist guest in booking reservations and other departments such as Sales,
Meetings & Conventions and front office with reservation-related
questions.
o Audit hotel PMS for reservation accuracy, looks for special request,
coding issues and billing requirements.
o Managing and maintaining group and transient inventory controls.
o Daily review of reservation quality control reports, Early departures, Noshow,
Late cancellation, rebates, rate changed reports and take action
accordingly.
o Review reservation booked daily through central reservation system
(Dynamic booking) and arrival report for the next day (LPO, Rates,
Routing, Billing instruction…etc.).

Receptionist
2019 - 2021 (2 Years)

Emirates Grand Hotel – Dubai, United Arab Emirates UAE
o Welcome guests in a polite and friendly manner.
o Perform of Check-In / Check-Out using Opera and managed
billing & cashing.
o Making new reservation and prepared guest profile.
o Handling emails and calls.
o Resolved guest complains and cared for guest’s needs.
o Assist guest requirements for show room and with other
departments (Housekeeping, F&B, Engineering, Sales,
Reservation.).
o Handling DTCM app and ensure all check-in rooms and checkout
rooms same Opera.
o Input passport or Emirates ID manual and editing.

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Reservation Agent - Residence Inn by Marriott SZR – Dubai Dubai, United Arab Emirates UAE

Ashraf Slim

ABOUT

Basic Info

Ashraf Slim's Activity

Education

Certifications & Awards

Skills

Experience

Reservation Agent - Residence Inn by Marriott SZR – Dubai
Dubai, United Arab Emirates UAE