130 Vlei Road, Benoni, South Africa
Sam Hospitrain (Pty) LTD t/a 5 Star Hospitality Training is a well-established and well-known to hospitality onsite training provider which delivers high quality advice and training to many hotels and restaurants in South Africa. We run onsite short training programs which enable hospitality establishments and employees to build a strong foundation in the hospitality sector, updating their skills with modern day technology, terminology and increasing their expertise within the hospitality world. If you are looking for the best onsite hospitality training provider, then you are at the right place. Operating since 2011 in South Africa, we are dedicated to providing personal, professional and quality training and support to every level of the front of house in the hospitality sector. Over the years, we haved gained immense experience having had trained top hospitality establishments in South Africa and neighbouring countries, from 5 star private game lodges to top resorts, hotels, exclusive guest houses and boutique hotels and luxury villas. We train butlers, waiters, hotel front desk staff, housekeepers, room attendants, bartenders and cleaners, food and beverage supervisors, front office supervisors, beverage stock controllers, receiving clerks, banqueting staff and many other staff members for any hospitality establishment. We offer unique on-site training to game lodges, resorts, hotels, luxury villas, guest houses, restaurants and other hospitality establishments.
Course Specialization : Hotel Management and Catering Technology
Program Level : Short Program
Mode of Study : Online
Location : Cape Town/South Africa
Minimum Education Required: Certificate Course
Posted : 10 Nov 2024
Duration : 3 Months
Fees : Please Contact
Website : Go To Website
Dreaming of managing your own Guest House or already in the game? Make that dream of running a highly successful Guest House business become a reality by enrolling for our Guest House Management Course today!
Opening and running your own BB is very exciting, however, it can be very stressful when you do not have the knowledge and skill on how to manage it properly and professionally. Most Guest Houses struggle to break even on their 1st year, while some do not make it past the 5 year mark. We have packagedall the critical information and tools you need to open and run a successful accommodation business, in one course!Enroll for our Guest House Management OnlineCourse and see your dreams of running a profitable BBbecome a reality.This course is designed for both the aspiring and current Guest House owner/ manager.Study now the Guest House ManagementCourse and smash your competition!
Our Guest House Management Course covers the following:
Tourism and Hospitality and Guest House Managementin Southern Africa
BasicManagement Principles
Sales Marketing for the Guest House/ BB business
Basic Financial Management
Facilities Management
Front Office Housekeeping Management
Service Concept - Aiming for 5 Star Service
Food and Beverage Service
Staff management, motivation and training
Course Structure
Choosing the correct business structure
Land use zoning
Licensing and Registration
Legal aspects regarding signage
Payment of Value Added Tax
South African Revenue Service (SARS)
South African Labour Law
Insurance
Health and Safety regulations
Planning, Organising, Leading Managing your business
Skills and competencies of a Hospitality Manager
The importance of Service Excellence
Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
Keeping your employees happy and motivated
Budgeting
Forecasting start-up income and expenses
Forecasting day-to-day income and expenses
Record keeping
Value Added Tax (VAT)
Tax
Market research
Marketing plan in the hospitality industry
Sales and marketing for bed and breakfast business
Identifying potential sources of guests and analyzing your competitors
Designing a mission and objectives for your establishment
Formulating a unique service concept for your establishment
The 5Ps of Marketing (Marketing Mix) Product, Price, Promotion and People
Essential sales strategies to increase occupancy and revenue
Selecting a booking system for your website
Rates Rack Rates, Corporate Rates, STO Rates
Working with Online Travel Agencies (OTAs) to optimize bookings
Travel agencies, telephone sales calls, site inspections
Advertising, Promotions and using Social Media Marketing strategies
Branding and Marketing Collateral Brochures, etc
Property management system suitable for small accommodation establishments
Telephone etiquette
Reservations and bookings
Developing systems for housekeeping and front office
Staff uniform
Formulating daily tasks for Front Office and Housekeeping
Rules and Regulations for Front Office and Housekeeping
The guest cycle
Cancellation policies
Lost and Found procedure
Types of rooms
Check-in and check-out procedure
Health and Safety
Stationery
Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)
Beds and bed sizes
Linen
Developing a cleaning procedure
Commonly neglected cleaning areas in the guest rooms
Guest room cleaning agents and cleaning equipment
Guest room cleaning frequency schedule
Exterior cleanliness and standard checklist
Pest control
Laundry operations and laundry flow
What to look for when selecting housekeeping cleaning equipment
Planning your breakfast menu
Costing your breakfast
Correct equipment to provide excellent efficient service
Managing stock levels
Health and hygiene in food production areas
Setting up the dining room
Food beverage service
Considering nutritional value in your meals
Planning for guests special requirements
Selecting best suppliers for your establishment
Enroll now for your Bed andBreakfast Management Course and learn all the skills to run a successful BB, Guest House, Boutique Hotel or small Lodge. Study online!
Our onlineGuest House Management Course takes 8 - 12 weeks to complete. You study in the comfort of your own space. Every week, we hold virtual training where we answer all questions you may have. You receive your notes online/ via email submit assignments online/ via email.
Anyone can join this course, however it is idea for peeople who are looking to open and run their own small accommodation busines, or those who are already managing their business but wish to turn them into a success.
This course is ideal for people in South Africa, Lesotho, Botswana, eSwatini, Mozambique, Namibia, Zimbabwe, Zambia, Malawi, Tanzania, Kenya and Uganda
