82 rue Henri Farman, CS 20077, Issy-les-Moulineaux, France
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Other Department
Location : United States, United States
Level : Staff Line level
Posted : 05 Jul 2024
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ88959
Employment Type: Permanent
Job Type :
Validate Through : 2024-08-03
Salary Description: Competetive Salary Offered
Accor
Company Description
Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.
When you're ready to explore the area , it's less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.
At Novotel Miami Brickell, the best of the city is at your doorstep.
Job Description
Job Summary
The PBX telephone operator is responsible for: handling incoming and outgoing phone calls; responding to guest requests; learn and disseminate basic hotel information; be knowledgeable of procedures and techniques necessary for the smooth operation of the department. PBX Operators are required to: display a guest orientation; possess a working knowledge of computers; and display an excellent phone manner. Operate the hotel applications in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Candidate must have excellent communication skills and ability to multi-task and work a varied schedule.
Essential Job Functions
- Answers and routes telephone calls to appropriate departments.
- Must be Logged into all hotel applications at all times
- Records messages for guests and staff members.
- Records & performs wake-up calls.
- Records and maintains logs for guest requests and follow up.
- Must be well versed with all hotel amenities and departments to serve as an ambassador to promote them.
- Assists in reporting telephone equipment or service complaints and problems.
- Assists in reporting I.T. issues to Helpdesk and following up to ensure case tickets are resolved
- Assists Reservations Department & Front Desk with Emails.
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
- Adheres to ACCOR standards for guest services.
- Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner.
- Assists Front Office Leadership with responding to OTA extranet requests and feedback from guests
Additional Information
All your information will be kept confidential according to EEO guidelines.
Atithi Jaiswal
Mumbai, India